I really wanted to like this 'boutique' hotel, as I spent quite a bit of time researching Jerusalem hotels and usually end up finding a great value stay based on tripadvisor reviews. Not this time. First of all, not one taxi driver during our 4 day stay had any idea where this place was. We spent a half hour asking random locals who also had no idea where the hotel was. I guess it's a newish hotel, so just beware you need to know exact address and landmarks. We arrived two hours before check in time and had staff hold our bags while we went sightseeing. Came back at check-in time, no room was ready for us. Waited in the tiny lobby for 45 minutes while staff checked in other guests who were just arriving and finally got our room.
The room-clean and small. I knew it would be small, as other revieweres have commented on that. We were missing a bedside table, which made it cramped for space, but not a huge deal. Breakfast is served in a different hotel across the street from the hotel; Buffet style, decent quality. My only issue was the front desk staff who made a fuss about my friend and I not going to breakfast together- you have to get tickets from the front desk in order to get your breakfast next door, so the first morning I asked if I could get mine now and my friend would come down later for breakfast. Staff did not know how to handle this request; I explained that I could just take my ticket now and my friend would get hers later. Very odd.
Location-great location, close to Ben Yahuda Street and the awesome food market. No problems hailing a taxi outside the door, and walking distance to the tram.
Staff-where this hotel fails. Really need to work on training staff properly. Receptionist seemed lost and confused most of the time and didn't seem to know much about Jerusalem. I asked about places to eat, nightlife and transportation options to Jordan and she did not have any clue except for one singular restaurant that was suggested over and over again. Upon check-out, I asked for our bags which were being stored in the baggage room beside reception. The receptionist opened the door for me, then walked back to the desk to chat with a fellow employee and watched while I lugged out our four pieces of luggage on my own. Overall, the only thing this place really has going for it is location. There is better for the same price in Jerusalem.