We stayed in February 2012 at this place. I've been coming and going to this place a few times actually. It's more or less an old rotten house upgraded somewhat to the minimum but therefore also quite cheap to stay. However, this place is not clean and with not clean I mean hundreds if not thousands of bed bugs.I got bitten over 120 times and my girlfriend as well and to her bad luck she was bitten in the soft skin that covers the eyes (don't know the medical word for it). She needed treatment for septic allergy later in the hospital. We have picture of proof of the bites and the hospital treatment. Also I saw myself forced to send a complaint to the government sanitary officials as these bites were quite a threat to the health of my girlfriend.There were at least 5-15 other guests with the same problems having huge discussions with the hostel manager who at no point ever accepted that it was his fault for not complying with the sanitary standards.I cannot recommend this place, it's a piece of crap place and the only preocupation of the manager is to make more money on the cost of health. This problem with the bed bugs was long known before season started but left untreated.Hostel manager is incompetent and doesn't understand the concept of customer service in connection with "clean rooms", and not just clean by brooming the floors...
- Official Description (provided by the hotel):
- Che Lagarto Hostel Viña del Mar was built for you thinking of what you want and what you need in a hostel plus very affordable prices in a beautiful location. We Know what you are REALLY looking for and in Che Lagarto Hostel Viña del Mar we offer you the low prices you are used to with all the Che Lagarto Hostels, excellent bathrooms and showers, comfortable rooms, nice common areas where to meet other guests and Che Lagarto Hostels´s staff, dinning room, close to the Kitchen and the Bar, with the best atmosphere. ... more less
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