My family and I have stayed at this hotel for 25 days, and coming from the chilly north, the climate was spot on. The hotel is a big place having something over 1000 rooms. It's an ant village at times. You get the feel of it mostly during meals.
First the LOCATION, just 20 min. from the airport. Easy and fast. From the Hurghada centre, Dahar or Sakkala is 13-17 km away, so only taxi or a bus will do here. For sea experience and diving/snorkeling fully OK, but for anything cultural or historic, this place is dead. Even the beduin village 25 km into the desert and the Red Sea Mountains is a show-case where no one actually lives. This did not matter to us, though,as we were after the warmth and water.
The POOLS were brilliant and there was always enough sunbeds so there was never a problem to find a place for relaxing.
The target clientel MUST be families, because children of all ages, colours and forms as well as adults for that matter are ever present.
Obviously, a lot of service is put to it, to keep the guests busy with finding meals and drinks at the many restaurants that are open during the day and into the evening.
Then the SMOKING. For smokers, this hotel is a half-way to paradise.I never understood what the rules were, but outside the buildings one could smoke everywhere - by the pools, at every open-aired area. So for us non-smokers, it was uncomfortable.
The water pools were great. They are created in order to satisfy different needs for the guests, and some of them are even heated in winter months. There are two areas with at least five different water slides. The children were having a very good time there.
The MEALS were a bit exciting at the beginning, but after a week we understood that the variation was more or less the same. That of course does not mean that we were dissatisfied, because there was plenty of food and enough variation in order to fill the stomach for everyone.
On the other side, the selection of fruits was not good compared to the standard expected form this hotel. Then is the pork, or should I say not, because you'll get the meat from poultry, veal, lamb, but not pork. I never new we gonna miss it, but we did. The sausages were tasteless, no bacon, no ham. There was also a poor choice of cheese.
Then were the WAITERS, constantly joking never understanding the word privacy or when it's too much.
The cleanliness was taken care of with a huge staff that seems always busy. The rooms were cleaned every day with changing towels and making beds. The bathroom and the toilet were also cleaned every day, so no fuss there. The water though had little pressure.
The BEDS were a little to hard and just about everyone in the family agrees on this. The mosquitos were a problem as well, because even though the air condition functioned flawlessly, the mosquitos got in during the day or on a opening of the doors or windows. The music at night was a problem some nights and it degraded seriously the sleep quality.
The TV had only free satelite channels, and a lot of them were arabic. That did not bother us much, but I know that others had complained about it. On the other hand, the clientel was truly international spanning from british to russian and form arabic to norwegian, so I guess the cheap version of channels is bearable.
Then, the reason why there is not a fifth round filled in is the EVER PRESENT HASSLE. We found out that there are not many Arabs that start to talk to you without ever expecting something in return, that is the money we have. We did not know that they were employed ath the hotel area to hassle all the guests there around the pools.
The script for hassle AS WE EXPERIENCED ITwas like this: You get your first day to the pool area after breakfast, you are white as a snow and shining to everyone that you've just arrived. Then the show begins, first comes someone from the spa, then from the diving and snorkeling centre, then from the camel and horse driving, the photo service, the ballon and kite riding, the squad bike safari, and .... the relaxation is over. The polite "no" does not do, because you'll get the questions: How are you? Are you well? Where do you come from? with the optional gullibility answers in the sense "We like Scandinavians, we like English, we like Czechs, we like Mongolians", etc. Before you know it, they were telling you their offer, and it was not cheap, really NOT cheap. The worst is then when someone in your group or you decide to buy something or some activity, because one does not have any other option, only to bargain. On our part, that came after sobbering up from the talking around, with halving their offers, then putting something on the top for "free", then getting irritated for "robbing" them and than accepting whatever last offer you put out, we found out that we would never paid the money in our own countries. It took time and training to understand all that, even after experiencing Turkey before. On the other side, it was an learning experience, so two weeks on and we knew the drift. But to sum it up, from what started to be a relaxed holiday under the warm sun, became a constant job to hunt away those hasslers.
All in all, we will not return, but for every first-timer this is one of the best hotels.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC