“Appalling service, unclean room, poor standard. To say the least.”
Our stay at Silver Spring was extremely disappointing. On the outside, the hotel has all the works - parquet flooring, well thought out interiors and all the mod cons. However, it was evident that they didn't know how to maintain the hotel. Barely, two years old, it already shows signs of unclean floors and stained walls. The so-called 'clean' rooms stank of cheap cleaning products. The clean floors had hair on the floor and one of our rooms had rotting wood in the bathroom which made it very unpleasant.
The rooms were a good size and that was a plus. Although, their clean towels and duvets smelt funny.
Moving onto the most appalling of all services - the food. We stayed at the hotel for five days and had breakfast and dinner buffet included as part of our package.
For all 5 days the menu included - rice, dal, one vegetable and one chicken sabzi, rotis, salad (predominately onion). The only included soup when we mentioned that we were a bit surprised that they didn't serve soup in a buffet. There was no yogurt, a staple with Indian food.
It seemed to me that the chef loved chillies and oil. He was very generous with both those ingredients in his cooking. And he made it a point to serve either potatoes, peas, or cauliflower OR a combination of all those vegetable on all five days. Actually, he did serve very tiny bits of paneer on one occasion but he served them with potatoes!!!
Being a buffet, you'd expect that people would help themselves to the food more than once, but the serving staff, would give you dirty looks every time you went to help yourself to something. Not to mention that when serving they would only give you a quarter of a roti. You had to tell them you needed more? Making you feel like you were begging for food that you paid for. On one occasion, we were refused the bowl for dal, saying they didn't have any!!!
The cutlery was equally disgusting. Plastic plates with yellow oil stain, and they served tea in poor quality plastic glasses that would melt when you put hot tea in time. It was hard to hold those cups. The sandwiches for breakfast on the other hand, included one very thing slice of tomato, and potato!
For 200 Rs. the dinner was a joke!!! I wouldn't recommend this hotel to anyone. Unless, they stop being stingy and up their standards, I can't see why they should be charging so much in the first place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC