I went to this hotel during Christmas Holidays and I was diappointed. The hotel front desk staff, made us wait and did not entertain us, like we were non existent. I even had to take the welcome drink myself. My husband came later to join me in the hotel, and when I asked for a clean glass, the reception staff kept me waiting for another 15 minutes, so I used my glass to take a drink for him. They charged S$50 for the compulsory Chrsitmas dinner, a total of $100 as we took 2 rooms for our kids, and the food was lousy and there was not even at turkey, instead they served cold roasted chicken which was extremely small. Breakfast was average, and my husband got a rotten half boiled egg, for which the staff was not apologetic.
Our bed smelled of urine, I stayed in room 624. Even after they changed a clean sheet for us, it still smelled, I was sleepless because of that. Swimming pool was ok. Spa was average, but the massaeus kept gossiping and we cannot relax as we got a couple's room. We could also hear other massaeus talking loudly outside. The passage way into the disco was very dirty and smelly and smoky and we changed our mind abt going into the discotheque. even the passageway to our rooms were smelly. The manager on duty at night was very unhelpful. My son went to the reception to ask for macdonald's number and he simply said he don't know, and later made some calls to find out the number when my husband went down to ask. And when the food did not come after one and a half hours later, we made a call to ask macdonalds and he told us that he came and left because the reception did not allow him to come to our room!!! He could have called and informed us at least. And that night my kids went to bed without dinner!!
It is a beautiful hotel with beautiful rooms, I think they need to retrain all their staffs if they want more occupancy rate. And they definitely have to manage the smell.
- Also Known As:
- Pacific Palace Batam
- Pacific Palace Hotel Batam
- Official Description (provided by the hotel):
- The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more less
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