I spent one night on a business trip to Medan. From the outside, the building does not look very convincing, but the lobby and the coffeeshop that greeted us look very fine. A glance to a board near the entrance let me know that most of the functional rooms were almost fully booked - a sign that this hotel was popular at least with the locals. In fact, when we were there, we met so many kinds of people having their events there - from government officials having a meeting to sailors celebrating their graduation from the academy.
We got a room in the old building, and it was comfortable, with parquet floor that seemed new. The standard amenities and complimentary drinks were available. I noticed though that the door to the bathroom and the wardrobe looked a bit old - making them sticking out in the otherwise clean, newly-looking room - and needed replacement. The bed was nice and clean.
The staff was nice, and they even had someone named 'Arman' that you could contact by pressing the number 7 on the phone or find him in the lobby between 8 am - 5 pm and he would answer all your questions about Medan.
We didn't get to eat in the restaurant/coffee shop, but reading the menu in the bedroom, the price of food and drinks were quite cheap by hotel standards.
They provided Medan-styled breakfast when we were there, a bit heavy if you're not used to it; but we could also choose from a range of salad, bread, curry, and porridge.
There are ATMs, airline counters, and a money changer on the ground level (or, to be exact, they call it 'the 1st floor').
The hotel location is not far from the city center and is right across the street to the famous Bolu Meranti shop, that sells 'bolu', a cake that is now one of the most famous edible souvenirs from Medan. There are some street food vendors around that you might want to try.
Some of the rooms are connected; if you are not comfortable with this, do check with the staff first...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC