We stayed here for 10 nights, end of november. Definately better value for money elsewhere. Service was terrible allround. Upon check in no welcome at all, room service is displayed as being available until 11.30, but was told at 10.45pm on our first night after arriving the kitchen was closed. Ordered room service one night which never arrived, bar staff services at pool was definately not the best. My daughters denim shorts disappeared from the room, never to be found again and trying to explain they had gone was a nightmare. Upon check out, I invited 2 friends who were staying down the road, the offer of leaving their luggage in my room until our late flight. These friends of mine had spent alot of time at the hotel pool with me and my family, purchasing drinks, food, and having drinks in my room without incident. Upon alighting from their taxi, the bellboy immediately blocked their route and told them they had to go to reception. I came down to sort out what I thought was a misunderstanding, but no, I was told I was not allowed to take my friends to my room (which I was paying an excessive amount to have until late check out at 5pm). I asked why, and was told it is hotel policy. We couldnt understand why my friends were allowed in my room for the last 10 days, but not today.I was told if my friends wanted to come to my room, it would be 500bht each, after already paying late check out fees !!!After much begging and pleading the man told us, my friends could come up to my room, but they had to store their 2 backpacks in the luggage room. After declaring this was unreasonable and we couldnt understand this policy and would like to see it, the manager was summoned and declared nobody is allowed in my room now !! I soon cancelled the late check out, and upon doing this was told to take my friends with me to my room as its "bad for business" having angry customers sitting in the foyer, after all that !! needless to say, have never ever experienced such terrible treatment in all my years of travel. Was so embarrassed for my friends, to be treated in such a way, one would think we were 18yo's trashing the place and running amok, not 35-40yo uni graduates/professionals.
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