After riding around the city on our bike looking for hotels/guesthouses, we finally decided to settle on this one. The cheapest price we could find around the city was 250,000 vnd. Hoa My was offering rooms for this price, so I checked out the room and it looked nice, decently clean, and had all of the amenities we were looking for (a/c, hot water shower, wifi, t.v., fridge). We agreed to take the room for one night.
At first the receptionist was really nice, smiley, friendly, and very helpful. We were asking her about the prices of trains from Danang to Nha Trang. We've been riding our bike from Hanoi down and running short on time so we wanted to put our bike on the train to save some time. She called for prices of the train and said it was fully booked. We believed her (which we shouldn't have). She offered for us to put out bike on a bus instead, insisting that this bus company is reputable and reliable. She gave us the price... it was a little steep but we went against our intuition (of asking around for prices) and we booked with her. I specifically asked her if the gas that they take out of our motorbike will be carried on to Nha Trang with us... she said yes. They just suck the gas out of the tank and they will refill it into the tank once we get to Nha Trang. She said the big bus will pick us up in front of the hotel (I was doubtful of this, because the big buses never pick up door front... it's always a mini bus). I asked her on two seperate occasions if the big bus was coming to the hotel... she said yes. Comes around to pick up time... she says we need to ride out to the bus station, as the bus is NOT coming to pick us up. Surprise, surprise!
When we got out to the bus station, they siphon out all of our gas and pour it into their own motorbikes! I asked them what they are doing, and they said they can't take it on the bus so their only option is to take it and pour it into their own gas tanks. At this point, I am FUMING! I call the hotel and spoke with the receptionist that booked our bus ticket. She asked to speak to the bus operator (who is a whole other negative story - do not travel with 'Cuc Tung' bus company)... I gave him the phone. He talks to her, yelling, and throws my phone back at me. I understand Vietnamese, so I am not left in the loop as to what is going on. She tries to tell me that they can't take the gas on the bus because they are afraid it will blow up. Fair enough, but if you are wrong and give customers incorrect information, admit it and apologize. They literally stole over 100,000 vnd worth of gas from us. All she says is "well there is nothing you can do. Even if it is 200,000 vnd, you just have to accept it!". So rude! She and the bus company could have dealt with the situation in a much better fashion, but rather they were just AWFUL!
On their pamphlet, it says internet and breakfast are included in the price. I also saw on a paper behind the reception that breakfast time is 7:30-9:30am. I asked to double check so we could be up in time to have our free breakfast. She said there is no breakfast included. If you want you can order from the menu but you have to pay. I said on the brouchure it says that breakfast comes with it, she says "no, if you want food you have to pay". False advertisment.
The hotel it self is decent. If you do go against everyone else's warnings on here and decide to stay here, DO NOT book any tours, travel, etc. with them. You will be sorry.
Please do not support people like this. They make Vietnam and Vietnamese people look terrible. If this was my first experience in Vietnam I don't know if I would ever come back. They ruined my trip to Hoi An. What a shame.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC