Due to soroche (altitude sickness), I had to make my way back down the Inca Trail on Day 2, where SAS Travel had secured me accommodation at the Viajeros. After not having my info at the train station as promised (causing unnecessary delays), and leading me to 3 rooms that I would not ask anyone to stay in, I paid to NOT stay there and ended up at the Santuario.
Despite being promised all meals, I was abruptly told upon pickup that my train had arrived 20 minutes late, so I would get no dinner. Then they put me in rooms on the 3rd floor that were unclean (dust everywhere), had no working alarm clocks or doors on the cupboards, were darkly lit, with cracked and sometimes broken windows looking out into the hallway. What the...?! I once stayed in a place in San Francisco that I thought was the worst in all creation, but apparently, I was wrong because the Viajeros wasn't even up to hostel-standards. I wouldn't even sit on the bed is how bad it was - I don't mind roughing it in spare accommodation, but that was ridiculous! I just can't handle filthiness, and that place was teeming with grime. It was seriously decrepit, and I didn't feel safe at all.
It didn't help that the staff - all young guys - smirked at me as they tried to quietly negotiate the highest rate for me at a better hotel after I asked them to place a call to see if there was vacancy. I've never been so shabbily treated at any place in my life, and I've been all over the world, always staying at affordable B&Bs over fancy hotels.
Imagine my horror when I returned with my group from Machu Picchu to a mandatory lunch at this place, since it's either owned by SAS or affiliated with them in some way. Same smirky guys, same b.s., but at least the food wasn't bad, as it was a buffet.
In summary: it was so bad, I literally couldn't wait to get out of there! You know it's abysmal when you pay to NOT stay somewhere.