I own a travel agency in Portugal and was in Mumbai for business but paid for my stay at normal rate.
Location: this is the best value of this hotel, Nariman is a perfect place to stay both for business and leisure, with many offices nearby, in front of the sea and good restaurants and shops close also. You must have in mind that traffic in Mumbai is chaos, if it did not exist you would take around 45 minutes to the airport and 15 minutes to uptown, but on a normal day it can take 2 hours to the airport and more than an hour to uptown;
Room: they tried to make something special out of the room, I think it does not work. Normal in size, working desk which is convenient, but it doesn't feel comfortable and the bed isn't very good also. It has a small bathroom (too small considering a five star) with regular amenities;
Service: very good check in service, excellent, with a lot of smiles and efficiency and got an upgrade and a late check out very easily. But our luggage took about half an hour to arrive in the room and a drink at the Champagne Bar (which in fact belongs to the Oberoi Hotel, but same building) took ages;
General: good for the location but I will stay in another hotel next time in Mumbai.
Sea facing please!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
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Greetings from Trident, Nariman Point!
I thank you for taking the time off to provide us invaluable feedback regarding your stay at the Trident, Nariman Point.
We are pleased to know that the services and facilities offered to you are to your satisfaction. Your feedback on the location, room and service has been note and we thank you for the same.
It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.
My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.
Trident, Nariman Point
This response is the subjective opinion of the management representative and not of TripAdvisor LLC