I'm writing this while using their wifi in the lobby and I felt that I had to review and say that this hotel is awful. The only good things about it are the free wifi - which didn't always work - and the free shuttle to the airport. The staff were rude and unhelpful my room key hardly worked and they made me feel as if I kept bothering them because I couldn't get into my room. The corridors and the lift were horrible, the floors were uneven and dirty, it was a confusing layout and the staff at the front desk never helped with directing me to where I had to go. The "guest services" never helped either, they just kept telling me to ask at the front desk which makes me wonder why they're even standing there and I had an issue with printing off my boarding pass at the printer and they were unhelpful and told me to keep trying when the computer was charging me everytime. I asked again after spending more money for nothing and they said they'd get the maintenance man, then I was informed he was at lunch. I said I had to get my pass so I can get to the airport and they rudely said 'well I can't do anything, it's not my problem, I don't know how it works, just sit down' ......he had food in his hand so I assumed he was wanting his lunch. I guess him eating is more important.
I also asked them about where to go and how to get about, maybe to downtown Los Angeles and they didn't help again. They had an attitude and I felt like they didn't want to be there, I felt I kept bothering them when I had a question when it's their job to help customers. The rooms are fairly clean though, the remote didn't work for the very old TV in the room and the pillows were very hard to sleep on.
I wouldn't recommend this hotel to anyone. If you're desperate for a room for 1 night because of flights then maybe but i'd recommend spending your money elsewhere.
- Also Known As:
- Hacienda Hotel El Segundo
- Hacienda Hotel Lax
- Hacienda Lax
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