We have never been so rudely treated as we were by a staff member and the general manager Mike. We have camped from Maine and back, and have been in 100's of campgrounds and this was by far" the worst experience ever!!" We were accused of not paying for our site on the 18th when we came to pay for the 19th. We explained to the employee we paid cash,and described the two ladies that handled the transaction. We showed her our car passes we recieved everyday including the 18th and she said "they meant nothing. "! So why pass them out? She implied we were lying. She told us we would have to again pay for the 18th and 19th if we wanted to stay. WOW. We asked her to call one of two ladies that took our money and she said they were off for a couple of days. We were forced to leave unless we paid for the 18th once again icluding th 19th. She was very rude, and implied we were liars. Long story short Mags (the lady who took our money on the 18th) confimed we had paid , she had failed to give us a printed reciept, but gave us our car pass.... Soooo.....When Mike finally called me back (general manager) on th 22nd, he was also rude. I was horrified by his policy. I hope the Casini Ranch family knows that this person is unreasonable and running off customers. Mike is aggresive and speaks over you. He said the customer is rarely right.! What a concept. Treat your campers with disrespect and accuse them of not paying. He actually had the audacity to say "I owed him an apology! "......I thought the reviews i was reading were over the top, until my experience. It's too bad. This campground is beautiful. There are geese and ducks you can feed, nice store, and security. The Casini's are and have been a respected family with generations of customer service under there belt. Management and staff are killing there wholesomeness of family values and togetherness. We were in search of a family campground for our "CHRISTMAS" holliday a "camping tradition" and now we are off to Lawson's Landing!!!!..... On the coast, gate house, small store, boat launch, and lot' of land and right on the beach.(well have to hike over a small dune) and CHEAPER ! Great find. Now I'm glad I had to leave. Thanks to bad management and poor staff, we have discovered a gold mine LAWSON'S LANDING. There is a place to eat (italian ) called Dinucci's in Valley Ford....A must. It's like eating in grandma's kitchen.... Also there is a country store with a butcher shop that will slice you the best rib eye you've ever had! (There are also some great produce) The best thing about Lawson's is they have a wonderful staff, they were simply happy we were there. ........I was laughing at the fact that Mike was responding to some of the customers complaints that I was reading on this web site .... Just like I said "instead of apoligizing for his or there staff ,on behalf of the campground and the owners, he blames the camper".!!!!.......Hang in there Casini's "out with the old in with the new."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC