This review starts back in 2010 when we purchased a prepaid voucher for a 2 night stay for $300. I became very ill and had to cancel the reservation. I was told to call when I wanted to reschedule. Although there are no refunds allowed there is also no expiration date to the voucher. I called to reserve a room 4/10-11 of this year. Yes, it’s a year and a half after the original voucher but there is no expiration date on it. We did get a room for the dates requested but not for $300 for 2 nights. We were charged $259 plus tax per night and they credited the prepaid $300 to that cost. So OK, I didn’t complain. Figured it was a year and a half later and just went expecting to be delighted with our stay. AAA has given the place a 4 diamond rating so it must be great, right? Wrong! The architecture is craftsman style which I like, clean, simple lines with expert craftsmanship. The art on the walls is very, very good. The spa facility looks great and the restaurant was good. It’s the room that is the problem. It was large with a working fireplace. Nice. Attractive views out the three good sized windows. Nice. What is important in an expensive, comfortable room? Good lighting if you want to read, a comfortable bed with great linens, TV if you have some downtime, spacious and convenient room for toiletries in the bathroom, and attractive window coverings. This is what we got: No lighting bright enough to read by comfortably at night, the worst bed I’ve ever had in an upscale location much less a low rent district (it was like sleeping in a bad hammock and it creaked with every move - my back was sore for 2 days), worn linens that I would have turned into rags a long time ago, a tiny TV so small that you could not read the subtitled closed captioning (my husband has trouble hearing), a good sized bathroom with no bathroom counter at all and a very small shelf thingy on the other wall from the glass sink, the sink actually rotated if you leaned on it, and window coverings that looked like someone had slept in them. I’ve included photos of worn linens on the bed, torn bathroom rug, the rotating sink, and sloppy window coverings. To top it all off I requested an ADA room because my husband has Parkinson’s and needs grab bars in the bathroom due to very poor balance. Fortunately he doesn’t need a roll in shower because he isn’t in a wheel chair. The grab bars are really, really necessary. The room we got had one grab bar. Not enough for safety for his condition. The only other room they had that was a real ADA room was only available for one night. We decided to take the room with one grab bar and as a result he was unable to take a shower for the 2 day stay. Other people have commented about rudeness of the staff. We didn’t encounter rudeness, just strange policies. I’ve never been to a hotel before that charges your credit card before you arrive. Perhaps they have been burned before or are in a money crunch but it seemed a strange and uncomfortable policy. I’ve also never been to a hotel that was reluctant to give you your final bill upon check out. I had to strongly request a bill before I got one because I wanted to make sure the charges were correct. They were, which was a relief. The lady at the front desk insisted on writing “preliminary” on the bill she gave me. OK, fine. The final bill was emailed to me and there were no problems with it. Everything about the hotel seems that it should be great but it’s definitely not anything like any AAA 4 diamond hotel I’ve ever seen before. Go for the spa and the restaurant but don’t stay there. I’ve given it 2 stars, 3 for the restaurant and 1 for the room.
I don't believe there is a good room in the place.
Go for the spa and restaurant only.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC