Courtyards as with all Marriott products are if nothing else consistent and good. Actually this one is expensive, even for the area, and falls short in a couple of ways. But first the good stuff.
The breakfast staff are an exceptional lot. They remember returning guests and new ones are warmly welcomed. The fresh fruit is perfect, juicy and sweet. The buffet food selection is not extensive nor particularly fine. But the omellette man, Felipe, is an undiscovered master of salsa. Every day he puts out a bowl of handmade salsa, very finely chopped, piquant, with a nice, strong, slow burn. Yesterday it was tomatillo- based, today tomato- based with a nice frim but not overpowering garlic and mixture of chillies. Amazing salsa, and a very nice man who remembers what all the guests from the day before ordered.
Front desk staff - well, they could do better. My wake-up call never came, and that is a very serious service breach in my book, few could be worse. My laundry was not returned, and no one answered the phone at the front desk - although after trying to figure out what the password was and suffering through a one- minute long recorded message about how wonderful the hotel voicemail system was, I received a sort- of answer to the laundry. The message- sender however was so confused that she could not put into words what she wanted to say and left a long and rambling series of sound bites. So I had to walk down the the front desk, wait a long time, and then had to pick through the returned laundry to find my shirt as they has lost the slip connecting the rooms to the returned laundry.
The grounds were very well- maintained, and the rooms and servicing were standard Marriott (which means very good.)
All in all there are better places to stay and cheaper places to stay but as long as Felipe is putting out his incredible salsa I'll keep returning - and ask for no more wakeup calls.
- Also Known As:
- Courtyard By Marriott Palo Alto Los Altos Hotel Los Altos
- Courtyard By Marriott Palo Alto Los Altos Hotel
- Courtyard Los Altos
- Los Altos Courtyard
- Los Altos Marriott
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