I requested and was given a quiet room. You do need to realize that this hotel attracts a young party crowd that is attracted by the loud music and alcohol. I love music so I loved having the music in the lobby. You can hear the guests next door even when they are not speaking loudly and you can hear people in the hallways. I immediately asked for a fan for some white noise and was only awakened once or twice in a stay of several days.
Staff was great and the price is just right...it is actually very reasonably priced so those who think they should get more for their money might want to check prices of other hotels in the area.
The major problem with this hotel is housekeeping. You know they are there because they insist on screaming to each other and the maintenance crew as if there are no guests in the rooms. I have had that before in hotels but nothing like this, it was loud and it was frequent. They also made up my room but didn't dust at all. When I called down they sent someone up after I left the room for a bit who managed to dust the night stands but not the desk or shelves that hold the cups and they were covered in dust. The hallway carpets are very nice in my opinion but covered in lint and various other visible materials. I guess the housekeepers don't want to vacuum for fear of not being able to hear each other when they scream down the halls to each other.
Room service was very good and the prices were very reasonable as was the restaurant. I liked the look and vibe of the hotel and the rooms. However, I don't know if I would stay here again. The price was right and I like the location, right in the middle of town, but the very poor housekeeping is a huge turn off for me as is hearing people in neighboring rooms who are not even being loud.
- Also Known As:
- Zoso Hotel Palm Springs
- Zoso Resort Palm Springs
- Zoso Palm Springs
- Hotel Zoso
- Zoso Hotel
- Official Description (provided by the hotel):
- Hard Rock Hotel Palm Springs will offer 163 stylish rooms, a VIP rock star suite, Rock Spa®, a Body Rock® workout facility; the world famous Rock Shop®, featuring Hard Rock’s iconic merchandise; exceptional dining options, and a rock n’ roll oasis where guests can stretch out on lounges and warm up by a poolside fire pit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Amex, Olotels, Travelocity, Orbitz, getaroom.com, EasyToBook, Otel, Priceline and Tingo so you can book your Hard Rock Hotel Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.