I made the reservation, prepaid, on a discount site. I did not find out until after committing that there would be a $30 fee added by the hotel. I had requested free Internet and free parking, so this was their sneaky way of getting around that, I guess. This amounted to adding nearly 50% to my hotel charge. So much for getting a deal.
Check-in was posted at 3:00 PM. I arrived at 4:00 PM and was told my room would not be ready and I could not check-in until 4:45.
My room was fun and charming and comfortable. I loved the decor of the hotel lobby. The location was ideal...close to everything.
Not long after I settled for bed, I could hear a small dog barking down the hall. Barking and barking and barking. I put on my robe and walked down. The dog had been locked in and the owners were out on the town. Lovely. The dog barked non stop for 90 minutes. I had to put earplugs in.
When I went to check out in the morning, there was no one at the front desk. I waited and waited. I finally left the keys at the desk and walked out to get my car. I handed valet my ticket. After doing so, an employee came out with bags for a guest. The guest was pushed ahead of me. I began feeling like a second-class citizen.
What I felt would be a fun visit ended up being ruined by sneaky fees and inept employees.
- Also Known As:
- Zoso Hotel Palm Springs
- Zoso Resort Palm Springs
- Zoso Palm Springs
- Hotel Zoso
- Zoso Hotel
- Official Description (provided by the hotel):
- Hard Rock Hotel Palm Springs will offer 163 stylish rooms, a VIP rock star suite, Rock Spa®, a Body Rock® workout facility; the world famous Rock Shop®, featuring Hard Rock’s iconic merchandise; exceptional dining options, and a rock n’ roll oasis where guests can stretch out on lounges and warm up by a poolside fire pit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Amex, Olotels, Travelocity, Orbitz, Venere, getaroom.com, EasyToBook, Otel, Priceline and Tingo so you can book your Hard Rock Hotel Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.