Because Alaska Airlines (Horizon Air) eliminated their direct flight from LAX to Eureka, California, we’ve gone back to driving and stopping on the way north in Santa Rosa. We’ve stayed at the Best Western Garden Inn many times with wonderful service, but this time…well…it got down to 27 degrees over night in late December and there were no extra blankets in the room. When we mentioned that to the desk clerk the next morning, her response was, “Why didn’t you turn on the heat?” I really didn’t want to reply because, unlike most other motels these days, they have not installed “Smart System” controls on their HVAC systems and their antiquated wall units are just plain LOUD! I would have preferred to hear, “I’m sorry that you were incovenienced. We’ll make sure that there are extra blankets available for our guests from now on.” In addition, while in the past we were happy to have a restaurant with a full menu onsite for breakfast, their competition now offers rather nice complimentary continental breakfasts. It’s not a huge deal, but we’ll be seriously considering other lodging on our next trip north.
- Also Known As:
- Best Western Garden Hotel Santa Rosa
- Best Western Garden Hotel
- Best Western Santa Rosa
- Santa Rosa Best Western
- BEST WESTERN PLUS Garden Inn Santa Rosa, CA - Sonoma County
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