This property was billed as 3 or 4 stars but it should be more like 1 or 2. After checking in the staff informed me they were taking the rest of the weekend off since it was the end of the season. We got in the room and dropped our bags to get to the slopes for the rest of the day. When we returned we discovered the blinds in the living room (facing the parking lot) didn't close, the gas fireplace wouldn't light, the blinds in the bedroom wouldn't close, the comforter on the lumpy bed had no cover (god only knows what would have shown up with a black light) the door for the bedroom wouldn't close... you get the picture. Oh, and despite the astronomical price tag, there was no housekeeping. It was late and we wanted to get to bed for the next day so we went to sleep. The next day was our last opportunity to ski, so we decided to hit the slopes rather than waste half the day getting switched to another room.
I called the travelocity customer service line and spoke to a very nice indian woman who apologized for all my troubles and suggested i write to their customer service group. I did, and have not gotten a reply in the past two weeks.
I'd hoped that travelocity would try to make sure these places matched their ratings and had basic levels of maintenance taken care of but it looks like they're not keeping up. So much for the travelocity guarantee. At the price I paid I'm doubly angry.
I'm done with this place. No more copper mountain with its outdated infrastructure and no more travelocity with its unsubstantiated guarantees.
- Also Known As:
- Timber Creek Condominums Hotel Copper Mountain
- Timber Creek Condominums Hotel
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