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Reviewed July 2, 2014

Carpet smell musty; hallway had cigarette smoke even though no smoking sign was displayed all over; the fitness center had equipments that were dirty, rusty, unsafe and none of them worked. Carpet in the fitness center was wet; the elevator produces a grating sound as if it is already to cash in anytime; front desk person had an attitude - did not appear to want to answer questions from customers. Disgusting place!

Date of stay: June 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Lolita O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bwolympicinn, Manager at Baymont by Wyndham Groton/Mystic, responded to this reviewResponded July 4, 2014

Thank you for your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your
expectations. Your satisfaction is important to us and we will be using the feedback
you gave us to implement improvements to ensure we offer a better experience for
guests in the future. Guest satisfaction is the highest priority. We have structured a guest satisfaction program designed to handle any concerns about service or product quickly and efficiently. However, in the event an issue should arise during your stay please let our front desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying themselves.
I'm sorry you were not satisfied, I see you only had a 13 hour stay. Issues of cleanliness are taken quite seriously, our housekeeping staff has just received an award for a perfect score on or last inspection from BEST WESTERN INTERNATIONAL. We are constantly upgrading and renovating our property, most recently, we have just installed all new beds in our entire hotel. Our guests are reporting....supreme comfort! We have very satisfied guests that stay 30, 45, 60 or more nights, they absolutely love it here, the accommodations, the friendly staff. I'm sorry we didn't leave you with that warm fuzzy feeling as well.
Thank you and good luck in your travels.

Sincerely,

Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 2, 2014

Good overall, clean. Next time wana use the pool! very helpful staff, easy to go anywhere , right cross the street there is great place to eat which open 24hrs !!! Hope to visit the hotel again for another trip to CT

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Anthony L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 1, 2014

We were going to a concert at Mohegan Sun and needed a hotel close to both the ferry and casino. It was an excellent location, the price was good, and the hotel staff was excellent. The breakfast in the restaurant was excellent and the waiting staff was cordial. Beds were very comfortable and bathrooms were clean.

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Paul D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 29, 2014

This Best Western is consistent in service, quality to price. The restaurant for breakfast is a treat rather than the standard buffet breakfast offered at other hotels. You have an opportunity to partake of their buffet or order off a menu. The blueberry pancakes are outstanding.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Katherine L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 27, 2014

Front desk is very helpful and always friendly and smiling. Very easy establishment to make a home away from home. The staff and amenities make this hotel my go to choice for the Groton, New London Area

Date of stay: May 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jwaltney D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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