Thank you for your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your
expectations. Your satisfaction is important to us and we will be using the feedback
you gave us to implement improvements to ensure we offer a better experience for
guests in the future. Guest satisfaction is the highest priority. We have structured a guest satisfaction program designed to handle any concerns about service or product quickly and efficiently. However, in the event an issue should arise during your stay please let our front desk staff know right away, so that we can address these in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying themselves.
I'm sorry you were not satisfied, I see you only had a 13 hour stay. Issues of cleanliness are taken quite seriously, our housekeeping staff has just received an award for a perfect score on or last inspection from BEST WESTERN INTERNATIONAL. We are constantly upgrading and renovating our property, most recently, we have just installed all new beds in our entire hotel. Our guests are reporting....supreme comfort! We have very satisfied guests that stay 30, 45, 60 or more nights, they absolutely love it here, the accommodations, the friendly staff. I'm sorry we didn't leave you with that warm fuzzy feeling as well.
Thank you and good luck in your travels.
Sincerely,
Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn