I was impressed with this Sheraton. It felt more like a Westin experience. The rates seemed high to me, but the reason for those rates are because this really is more like a "4 star Sheraton." The lobby area is beautiful. The rooms, many of them suites, are tastefully decorated and comfortable.
There were some disappointments for a newly designed hotel. First, the hotel went cheap with HVAC and installed cheap 2.5 star hotel style window units. It was awful and sounded like a jet engine. At the very least, the suites should have the central style unit. The parlor only had a fan in the wall between the two rooms. This resulted in very uneven climate, with the parlor being much warmer. The bathroom was standard Sheraton. However, while hot, the shower flow was obnoxiously weak. The tub itself and shower head were cheap. The refrigerator and microwave was convenient. The bed is not the Sheraton bed I love, but something else (temperpedic?). It was awful, and I hope this hotel gets the regular Sheraton mattresses sometime in the future.
The club lounge was nice. It is two stories and very open. The asian appetizers for free were the same things off the menu. There is an expensive automatic coffee/espresso/cappuccino etc machine which was nice. Everything was clean and presented perfectly. The breakfast was the usual free club lounge breakfast. It was fine and a great value.
The restaurant here is easily on par with the Westins I've eaten at. I was very impressed with my food. Debbie is also a wonderful bartender and great to talk with. The restaurant was priced appropriately for the quality. I would consider going there just to eat and drink. (and say hi to Debbie)
Location wise, it is off the turnpike but you can't access it directly off the turnpike. I didn't look at directions soon enough because I've seen it from the turnpike and thought I'd be fine. Please be careful with directions if you don't know for sure. There is nothing immediately nearby to do. It is an easy 15 minute drive from University of Delaware.
Despite the flaws, overall this feels closer to a 4 star hotel than a 3.5 and I feel it is highly recommendable. The staff were excellent, the restaurant/bar was stellar, and the rooms were nice. I look forward to returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 April 2012
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Thank you for your feedback from your recent stay. I agree with you that we feel more like a Westin than a Sheraton. The open atrium lobby is a unique design that is not seen frequently. I am glad you were able to enjoy the Sheraton Club. The continental breakfast and evening hors d'oeuvres are just a few of the amazing benefits available for a small premium or if you are a Platinum SPG guest. I am glad you were able to make a connection with Debbie in the Atrium Lounge. We feel it is a great place to meet for happy hour or dinner any day of the week.
I also appreciate your feedback for improvement. From your description it sounds like you stayed in one of our Junior Suites. We also have 60 Deluxe Suites which have a separate HVAC unit in both the bedroom and living room. This might allow for a more even climate split as you mentioned. As for the pressure in the shower, we do offer the Sheraton showerhead which meets the Brand's desire to lead the industry in environmental sustainability practices. I am sorry if this did not meet your needs. We also offer the Sheraton Sweet Sleeper Mattress. Take a peak under the sheets on your next trip to Delaware.
I agree with your feedback on the directions. It is important to take a look at our website and have handy prior to driving. I am having difficulty getting signage on 95 to direct you here. We are adjacent 95 at exit 5A.
Thank you again for your feedback and your postive comments on our staff. It is very important that we exceed your expectations when staying with us. Hopefully we will see you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC