I am a frequent traveler and so I know the difference between a 2 star hotel and what a 4 star hotel should be like. This is NOT a 4 star hotel. I came with my family in March to spend a week on spring break. The receptionist was totally rude and in a hurry, did not explain anything about the room/ammenities, parking, etc., i mean i wasn't expecting a hawaian welcoming but she was rude.
Then, to reality - the room appearance was very nice, but the carpet on the room was wet and smell bad. I called the front desk to complain and they said that it must be wet from the cleaning service. The security box was terribly old (just a small box with a key instead of combination safe or electronic security code)
To the beach -- found out that I had to pay 40 dollars for a pair of chairs - when a lot of folks bring their own chairs from CVS or walgreens and save the money - it is a total mess out there and they have teenagers running the show - there are not waiters to bring you a cold beverage or food for the kids
The first day that I came back from the beach at 4:30 pm found out that my room was not clean yet (appartently this hotel cleans the rooms at 7 am when you are sleeping and they don't come back, i literally mean they don't!) when i approached the cleaning person to inquire about that, they literally threatened me and yelled at me - i felt like in a 20 dollars/night motel.
Apparently, all personel are in the same frequency: that is, being rude and disrepectful- the cleaning manager came the next day and assured me that the room would be better clean the next day - which did not happen - cleaning of the rooms was bad: they left ketchup and tootpaste in the sink, they did not wash the sink or the bathtub, they forgot to pick up cans of coke or even old cups of coffee.
The breakfast was very expensive and disorganized - i had to wait in line to be able to sit down for a cup of coffee - the buffet variety was not even close to other 4 star hotels i have been before -
THis is A BUSINESS convention hotel - be prepare to wait in line for everything, including elevators, restaurants, etc., they make you feel they don't care much about small families as they have plenty of business already
I think this property gets bad reviews because the Hilton probably doesn't care much about chaning or improving things as it seems to be the only 4 star hotel around - no competition means poor quality.
I would stay away from this hotel, unless you want to pay 300 dollars/night so you can clean your room.
oh, and don't bother bringing your laptop,ipad, they don't have wireless internet!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC