My husband our two daughters and I stayed at Point Estero this past July. Upon arrival we were told our room was on the first floor. We had requested a room higher up but there were none available, we were told we could check the next day if we wanted a different room. We went to the room, which actually was on the floor above the reception area. The room was beautiful, clean and very comfortable. We decided we liked it, and settled in. It actually turned out great, being on the first level we did not have to wait on the elevator to get where we wanted to go. I did talk to the desk about having requested a room higher up and they explained how the system works, with owners coming and going, they can only do their best. That being said, as much as we would like the same floor next time he can not even guarantee that. This was the first time we have stayed in a condo for a vacation and it was awesome. Everyone was so nice and helpful. Our daughters liked not having to plan are day around when we would have to eat. We are already planning a return visit! Could use some updating but otherwise clean.