Again, I had a wonderful stay at the Epic Hotel and as usual, the staff was great! Although everyone was helpful and courteous, both the manager ( Jacqueline Ploettner) and Matt( front desk) stood out the most.They were very hands on and treated me as if I were a "GUEST". In fact, Ms. Ploettner personally responded to an e-mail I had sent prior to my arrival and after checking me in, Matt came from behind the desk to explain where the elevators,pool,spa and restaurants were. That simple act made it a bit more personal and I appreciate that. He also made sure that I had a room with an amazing view of the bay. I am soooooooooooo looking forward to next years stay!
- Also Known As:
- Epic Hotel Kimpton
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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