Hi I had a lovely stay in mid march and the hotel staff and customer service was excellent. However the hotel has double charged me for the room charges. I have tried to contact them several times and left a message via email, online form and voicemail but have had no response or refund. I did manage to get 1 response from Gloria at EPIC hotel who passed on my email but I have since heard nothing despite having followed up with Gloria.
Its a shame that I have had to raise this in a public forum as the hotel staff and manager were very welcoming but this is now unacceptable. Please reply with an email address where someone will actually respond.
- Also Known As:
- Doubletree Miami Beach
- Miami Beach Doubletree
- Doubletree Surfcomber
- Surfcomber Miami South Beach, a Kimpton Hotel Miami Beach, Florida
- Reservation Options:
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