My wife and I travel to South Beach every year for spring break. We have stayed at the Ritz, Delano, Setai, and others. Last year we stayed at the Sagamore. While it is not as over-the-top as the others, the rooms were larger and the location just as nice. Price is comparable.
This year, we decided to go back to the Sagamore. We called and booked the same room as last year, garden view with balcony. We received confirmation and thought we were all set. That changed when we checked in and the garden view room looked out on the brick wall of the hotel next door. There was no balcony. They had given the room that we reserved to other guests.
They did move us to a room that looked out on the construction site immediately next door. The wake up call of pounding hammers at 8:00 a.m. each day was a feature we could have done without. In total, it was very disappointing. My guess is that someone had the room on the construction side of the building and was moved to our room. When i went to the front desk to try to change the room the two people in front of me in line were also complaining about the construction and trying to move.
The employees are very nice and were appropriately apologetic. I don't think we will be visiting the Sagamore again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 April 2012
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We appreciate you taking a moment to share your feedback after your stay here with us this past March. We apologize for the issues that you had while you were here as it obviously affected your stay here negatively.
Unfortunately the construction that is happening next door to us is something that is out of our control however we are doing our best to try and manage the situation so that its effect on our overall guest experiences is minimal. I apologize if there was a confusion with the room type as it seems you did not receive the room type you had expected.
We hope that you will in fact give Sagamore another oppurtunity to prove to you that we are one of the finer hotels in the area and let us WOW you with our great service. Please feel free to contact me directly should you want to return to Sagamore.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC