We come to this place every year. We feel like we are at home, every time we arrive. There have been vast improvements since our last stay. The beds have been replaced by quality pillow top mattresses, and the bedding has been replaced with nice lovely linens, and the towels have been replaced by nice thick towels. As always, the landscaping is lovely and the place is sparkling clean. You will always find people working on things and doing lawn maintenance. VERY well maintained property. Security is outstanding. You feel very safe at this establishment. Can't say that enough. The rooms are always clean when we arrive, and this time was no exception. This time our unit was pretty well stocked amenity wise, although we didn't have a cookie sheet or baking pans, and upon calling the front desk, two of each were delivered to our room still in the wrappers! Very impressed. They even called afterward to make sure that we did receive the items! Our ice from the ice maker in the room tasted funny, almost like cleaning solution, and we called down to ask if there was perhaps an ice machine in the hallways we never knew about. They asked what was wrong with the ice maker in the fridge in our room, and we told them about the taste, and they immediately sent us up a huge bag of ice from the ice machine downstairs! Impressed again! The customer service at this place is incredible, and under the new resort manager, Mr. Betros, it is very noticeable. The maintenance staff is awesome as is the security staff, all friendly and wanting to help you with whatever you need. This place is improving immensely. The living room furniture in our unit (733) was worn pretty bad, and they are planning on replacing them in all the units within the year. They are planning on a 25 story building to accompany the units they have now, with a roof top pool! The current units are ideal for families and large groups of folks meeting up to spend time in Orlando. They are HUGE, clean and wonderful! The only minus sign from me is the exhorbitant cost to have wireless internet in your room. There is free wireless in the lobby, but most folks, like me, prefer to do their business online in the privacy of their own rooms. It is 40.00 a week to have wireless in your room, and it is not that reliable. It is sporadic and comes and goes, and really should be free. Most hotel chains offer this as a basic to a room and Grand Beach is so much nicer than a regular hotel room, that to provide internet with no cost should be a given. Still, this is a wonderful place to stay, and has something for everyone. Me, I love the pools...my family and I spent most of our evenings there, enjoying the company of folks from all over the globe. The pools are clean and bright, which matches the rest of the resort. If you want a place that is clean, safe and HUGE, and also close to everything in Orlando, this place is for you. I cannot stress enough how relaxing and peaceful this place is to visit. Everyone seems happy when they are there. There is a reason for that. This is one of the best kept secrets in Orlando, Florida. Give it a try.