We stayed at Gulf Place Cabanas last week, a condo property managed by ResortQuest. We had booked our condo through VRBO but unfortunately ended up next to a room full of Ole Miss spring breakers who had fraudulently gotten their room by having an adult sign for the room and then hand them the keys (desk agent told me that). ResortQuest was aware that there were three rooms which had been signed for against their rules, but they made no move in taking care of that. The unit next to us had already been given a written warning about throwing cigarette butts off their 2nd floor balcony when I went to complain about noise during the night . Management was way more concerned about the cigarette butts, but said that they would "look into the matter." Later that day, we went back and got a phone number to call if it happened again after their office had closed. Sure enough, the guys started going inbetween the three rooms and lots of friends showed up. People knocking loudly on doors and slamming doors went on until 2:30 am when I finally called the ResortQuest afterhours number and they called the Ft. Walton Sheriff's dept. They showed up and spoke with them and things quieted down. I again went to the office the next morning and the desk agents assured me that they would probably be evicted, but Amy, the Resident Manager, didn't see it that way. This continued to happen the entire week. We spoke with the college students several times, but it was always "yes ma'am, yes sir", etc. I called the agency that managed the condo for the owner, but they said that they were in competition with ResortQuest and them calling wouldn't do any good. They did call the condo owner, though, and let her know how this would affect us ever returning to Gulf Place Cabanas since ResortQuest is the one who really manages the property. I, too, spoke with the owner and let her know how the property was being managed. Security was not around at night after 1am, but they did speak with the college kids several times before they would leave at night. Unfortunately, when no security is around at 2am, 3am, 4am, the partying continued. When the Ole Miss coeds finally checked out the day before we did, the cleaning person showed us their unit and apparently all 3 units they had stayed in had sustained significant damage. She said that the office had charged each unit an additional $200 in damages. The one next to us had burn marks on the carpet, they had been "throwing knives" from wall to wall in the living room and marks were all over the walls. The TV had been damaged, a patio table top was damaged, as was a patio chair with cut marks in the webbing. The unit smelled of cigarette smoke, even though it was a non-smoking unit, and a 4' piece of charred wood was found on the patio which they apparently had been burning for fun. I can only imagine that Resident Manager Amy wishes now that she had taken my complaints more seriously and evicted them earlier in the week. I let the owner of our condo know about the damages since she said she was calling the owner of that unit and let them know how ResortQuest was managing their condo. I think if we had booked with ResortQuest that they would have been more responsive to our complaints, but since they didn't make any money off of us last week, we were the ones who got to suffer a week of sleepless nights on our vacation! One of the Ole Miss boys said loudly as he left, "I'm never coming back here again cause it's no fun." I can only hope that he holds true to that, but we will never go back as well since no one seemed to care that our week was ruined. We've even stayed previously with Resort Quest at Isle of Palms and Park City, but we won't be booking with them again based on their poor customer relations on this trip.
- Also Known As:
- Gulf Place Hotel Santa Rosa Beach
- Gulf Place Hotel
- Gulf Place Florida/Santa Rosa Beach
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