Since this is a long review, I will summarize in case you don’t want to read the details. The cabin was not as nice as expected, it was not clean and had several issues. Some of the staff was great, however the one person we interacted with the most was not friendly or helpful. The cabin was dirty and full of bats (see details below). I would probably not recommend Pond’s Lodge to friends or family – unless they don’t mind bats, bat poop, and boarded up windows.
We were very excited for our family vacation to Pond's Lodge! The website made the cabins and amenities look lovely, we rented Cabin 20 and couldn't wait to arrive. What greeted, however, was not quite the same as the online picture. We drove up to a cabin that was having the roof worked on - good sign that they were keeping it up - bad sign that none of the work tools had been cleaned up. We had our two little ones, 2 and 4 with us, and there was a pile of boards on the side of the home with nails sticking out. Also, there were two large blowers on each side of the house, apparently to dry out the underneath of the house - that ran the ENTIRE time, and they were loud and right next to the bonfire pit in the backyard. Also, one of the main bedrooms windows was broken and boarded up, not leaving the best feeling about the state of the cabin.
We spoke with RJ, the manager, - please note: if you can, AVOID RJ! - about the house and, unprompted, he told us he was not happy with the roofing work/tools still happening on the house and it would be cleaned up within the day. We left five days later, nothing was ever touched or cleaned up – RJ, please don't make promises you don't plan to keep.
Once we actually were inside the cabin (we stayed in Cabin 20) we were pleased - it looked just like the online pictures, a lot of space, plenty of beds and room. However, our first impression slowly unraveled throughout the five days. First of all, because of the roofing work, there was dust on everything, and had not been cleaned since the roof work began. Also, the roofing work shook the rafters and there were dead bugs and dried (what we thought) mouse poop all over the house, we had assumed had fallen out of the ceiling. On top of this, the upstairs bathtub was filthy and full of ants - my husband cleaned it and the next morning it was filthy again and full of ants - we just gave up.
The BEST part came on our third night when I woke up to a bat, yes a bat, flying around our bedroom, dive bombing us in our bed! Once we resolved the bat issue, it stunned itself by flying into the ceiling fan, and we released it outside, we settled down again to sleep. This is when the second bat appeared! Luckily this one figured out how to get out of the room, the same way it had come, from the hole in the rafters. In the morning it dawned on us that the little "mouse" poops we had seen around the house were actually bat poops! Needless to say, we closed off this room and spent the rest of the trip sleeping in the room with the boarded up window - seemed like a better trade off. We should have known there was bat problem, we could hear the squeaking and rustling in the walls in the early morning however, once again, we thought it was mice.
When we approached the management, RJ again, we were ignored the first two times we tried to talk to him. The third time we inquired to speak with him, he was not available and the woman we spoke with informed us that the bat problem was a known issue, as bats come with the teriitory and the owner was very aware of having bats living in her cabin; however the management informed us that getting the owner to do something about it was a different issue. Hmmmm.....
What we did find was a great staff (besides RJ) who were very friendly and helpful, that we connected with right away. The restaurant is delish and the pizza – fantastic! Also, the store was stocked pretty well, with a decent collection of microbrews – which we always enjoy. The distance from Yellowstone was further than we thought, however that was our fault and we should have probably stayed closer to the park. However, there was a great river for fishing, a great walking trail, and we felt very secluded, even though there were cabins all around us.
All in all - it made for some great memories, but it was definitely not ideal, especially having young children - it did not feel clean or safe for them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC