“Worse hotel exrerience ever,Not quite sure if we were welcome..(african americans).........”
My wife was graduating from Ashford Universtiy about 20 minutes away so we decided to stay at a Hilton affiliated hotel as we ALWAYS do and love it. First off let me start off by saying it was obvious that the lady at the front desk and or this hotel did not want to deal with a black customers. I was evident in her tone, the fact that she never focused on us while talking We got to the front desk and our reservations that we called 48 hour before to confirmed had been changed.Not just changed but changed from 4 nights to only the night of the check in, and this was communicated very very rude. when my wife asked questions about the mix up, she was told YOU can only stay here tonight and "aint nothing we can do about it", we asked if there were any other hilton hotels around and got a very dry response of " not sure" she then ignored my wife and started to help other customers who were getting royal treatment. they never even pretended to solve or better explain our problem. we have stayed at hilton hotels 20 to 25 times straight and never have i been treated like this I mean this aint the 1920's. and black people don't bite. and we deserved to be treated better than this. I did speak with another black couple staying there from vermont and they stated they felt the same racial tension.I really do not have reason to go back to Moline Ill. but I will be traveling real soon and we are not sure if it will be a Hampton inn,embassy suites ,hgi, waldorf etc. We are not sure but I hope this is isolated to this city before i put myself in that situation again and have to pay to be decriminated against in 2011.
be careful with front desk staff. not nice at all,not at all.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC