I have been staying at this hotel for years because I love the location, the staff and the rooms. Continuous care is given under the leadership of GM Vinny Bucci to improve upon the quality of the physical plant as well as the cohesiveness of the staff. Whereas I certainly miss long-time front desk employee Peter, I am grateful that other long-timers like Cheryl and Larry are still there. They, along with Linda and Sara sure do make a weary road warrior feel welcomed and cared for. Their professionalism gets things done and their kindness and warm humor quickly establishes rapport with their guests. I truly feel like I am being welcomed by friends when I walk through the doors. New folks on staff seem to be catching on quickly to the flow and demeanor of the place as well. Any question you have, or concern you experience will be promptly and properly addressed by these folks. The suites themselves are comfortable and well-equipped with spacious whirlpool tubs, large windows to let in the light, plenty of seating, small fridge and the usual basic hotel room items. The outdoor pool is of decent size, always clean, and has adequate chairs out on the decking.( I can't wait until it is open for the season.) Food in the restaurant is better than most hotels of this class, and room service is rapid. Small fitness center, business center and sundry shop are open 24/7. There is a gazebo bar inside a very spacious lobby and, overall, this hotel feels very open and airy. Many conferences are held here, as well as weddings, etc. Since it is an atrium lobby and many suites have double doors or balconies opening over the lobby, it is easy to see the activity below. I have witnessed quality productions and food service thru the years at these events. If ever given the opportunity to produce an event in Lexington again, this hotel would be my top choice of venue. Kudos to Mr. Bucci and all of his friendly, helpful, and professional staff members for jobs consistently done well.
Some rooms have interior balconies and others have french doors overlooking the atrium. The back sid...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 May 2012
The DoubleTree Suites by Hilton Lexington is always striving to create a joyful and relaxing experience for all of our guests. It is apparent after reading your review that we succeeded in our endeavor. Our mission at the DoubleTree Suites Lexington is to deliver excellent hospitality. Thank you for your comments we appreciate your business.
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