Let me start by saying the facility was clean and conveniently located. However, that did not stop my wife's first stay at a Days Inn from being the worst customer service experience of both our lives. The problem we had was with the person at the front desk. Check-in was smooth, and performed by Gwen, a middle-aged African-American woman (whose age and race I mention only to provide a proper identification). However, when I later returned to ask for a sheet for our daughter's crib, and two blankets, since a cold front was due to move through that night, Gwen was less eager to help. She responded to my request with a remark that housekeeping was locked and she had no key. I told her that I would be happy to wait for a sheet, and forgo the blankets, but we needed the sheet. She again responded she had no key, this time adding that she would "not call housekeeping back in here--they're gone for the night." I told her that she would be keeping my family awake, and suggested that, since she would not allow us to get a sheet from housekeeping nor would she call them in, perhaps we could simply borrow a sheet from another unused room that evening, as she certainly had keys for the other rooms. She curtly refused, saying, "I'm not doin' that, no way." Seeing I had no options with this woman, I returned to our room. My wife, of course, was amazed at my recounting this. She did not believe me, and went to get the sheet for our daughter herself. Again, Gwen refused to open the laundry room or open another room just to get a blanket. My wife tried to explain, to plead with her, and she instead text messaged someone on her phone, ignoring my wife. My wife then asked for the person listed as Manager on Duty--Pete Patel. Gwen told her that Mr. Patel was out of the country. Gwen then proceeded to completely ignore my wife, answering the office telephone instead. My wife, frustrated, interrupted, saying, "Excuse me, I am talking to you!" Gwen, instead of solving the problem, actually put her hand up in front of my wife's face, ignored her, and started checking in other people behind my wife! My wife returned to the room, furious. We made do with the sheet from our bed, leaving ours one short. Our guest left, and my wife intended to sleep, while I wanted to watch TV. However, first, the remote had to be located (it was not on the TV). Not feeling inclined to ransack the room for a remote, I pressed the 'on' button on the base of the TV. However, that didn't work, either. I figured this must be a remote-only TV, and after searching the room found the remote in the back of the tv console. Of course, this didn't work, either. The TV would not come on, and was the only appliance or outlet that would not--the microwave, hair dryer, and every outlet worked fine. I assumed that perhaps the woman at the front desk would have left by this point, and perhaps service was a possibility. This was not the case. She was still in the office, with a man and woman who looked to be of Pakistani or Indian origin. The man had been counting from the cash drawer during my earlier discussion with Gwen, so I assumed that he worked there, and might provide service. But no customer service was possible because this time, the office was LOCKED. So I knocked on the window, thinking one of three might direct me to a night window. Instead, Gwen raised her hand in a half-hearted wave, and turned her back on me. I knocked again, more forcefully. She ignored me, though the other couple inside motioned to her and noted my knocking. She made no effort to even turn toward me, and I returned to my room, feeling like I'd wasted any money spent at Days' Inn, and told my wife about it. Again, my wife was in disbelief--so she went to tell the staff herself. Not even a wave was forthcoming this time. Gwen, and her Indian or Pakistani pals on the couch, sat there and did nothing, did not even say anything. She told Gwen the situation through the clear glass door, and got no response. As my wife left, three other guests upstairs on their balconies added that "she ignored us, too." So my wife returned to our room and called the front desk. Gwen did pick up the phone, and my wife told her about the TV problem. Gwen YELLED at my wife, "Did you not hear the bang?! Power's out!" My wife said, "How can there be a power outage? Everything else is working." Gwen just repeated "Did you not hear the bang?" and hung up. Having no options left, we went to bed. We woke up early, since we were cold with a single blanket and cover between the two of us, and went to bathe our daughter for the trip ahead. However, there was no hot water to do that with. Nonetheless steaming, I went to the front office, hoping that finally, I would have a different desk manager. However, I was greeted by a surly Gwen, who, not surprisingly, pointedly refused any effort to help with the problem, or even a bare expression of apology, saying "Power company said they'd have it on by 6, still not on." Soon after, my wife walked into the office with my fifteen-month-old daughter for the continental breakfast, and as she walked to the toaster, told Gwen we had no hot water. Gwen started screaming at her that my wife knew, that I knew, that she wasn't going to have us "double-teaming her," and I asked her if she was screaming at my wife. She smiled and said "Yes, and what are you going to do about it?" I replied that I would tell her that her concept of customer service stank if she had one to begin with, and asked for her boss's name. She refused to give it, began to berate us, starting with "You people come in here and want this and that..." and my wife began repeating, "May I please have your supervisor's name, or phone number?" Gwen, of course, refused, saying "Come on now, we been through this, don't even go there," intermittently switching between muttering under her breath and yelling "Come on now, we been through this!" Regardless of what she DID say, in no fashion would she give us her boss's name or phone number, so we returned to our room, and called Days Inn's complaint line. They told us to immediately check out and assigned us a complaint number, and so we left. Days' Inn management has since given us a paper apology, but what is that worth when that same management seems absolutely committed to making any complaint about this property go through that local manager for redress (i.e., the Days' Inn HQ ain't doin' squat). I will never stay at any hotel ultimately managed by the same people again, let alone this hotel. And those hotels include Super 8, Ramada, Travelodge, Howard Johnson, Wingate Inn, AmeriHost Inn, Wyndham Hotels and Resorts, Baymont Inn, and Knights Inn. If they can't simply refund the payment we made, given this service level, I shudder to think what goes on at their lower level properties. And I certainly can't even consider staying at their higher level properties, if this is what their concept of service is like.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC