I think that to be fair when evaluating a hotel/resort it would be helpful to have categories. For example it is possible to give a nice not too expensive all inclusive five stars but those five stars do not equal the five stars given to an upscale rather expensive resort.
So when I evaluate Maroma the five stars I am giving it really should be 10 stars. This resort is spectacular.
The resort is just 35 minutes from the airport but you feel like you are hours away.
We arrived at noon a few hours before their regular check in time and we were given another room to change in.
We then went to the beach. Maroma beach is a long stretch with only a few resorts. The sand is soft white, the water clear blue. The very little seweed was raked up every morning. Comfortable beach beds, loungers and chairs, palapas and umbrellas line the beach at a comfortably private distance. Every time I tried to move my chair an attendant ran over to do it. Towels are large, plentiful and available.
Our pool was nice but not heated. The main pool is heated. It is actually very warm and It is under a canopy of trees.
We had an ocean view room in the newer section that overlooked one of the pools. We had a view of the beach, palm trees, birds, the pool and flowers.
The bed was very comfortable, the room was charming and we had a great balcony with chairs, table and hammock.
Coffee arrived every morning at 7 as requested. The evening turn down service included candles and oils.
The days were beautiful and the nights were equally spectacular. We walked down tree lined paths lit by torches and/or candles. Candles were lit everywhere in the restaurants.
The meals were very good. The past reviewer was absolutely wrong about prices. Breakfast was free and included anything you wanted. One day I asked for pancakes and scrambled eggs and ended up with 2 separate meals all free. Every day they came around with tropical fruits and bread, pastries and home made marmalades. You could have pretty much any juice including the juice of the day which could be mango guava. We were usually too full for lunch. I was however always ready for the daily ice-cream man on the beach who delivered yummy homemade ice cream cones.Our dinners were typically the fresh fish of the day. The fish was always fresh and very moist and flavorful. Prices were comparable to any fine restaurant. Music in the evening was provided by local musicians.
All of the staff were incredibly friendly and helpful.
Maroma is expensive. You get what you pay for. This is a quiet, beautiful resort where the intent is to give you a memorable vacation. And memorable it was.
- Also Known As:
- Maroma Resort And Spa By Orient-Express Hotel
- Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
- Maroma Resort
- Maroma Resort Spa
- Maroma Hotel Playa Del Carmen
- Official Description (provided by the hotel):
- Welcome to Maroma Resort and Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orient Express, Amex, Booking.com, Orbitz, Travelocity, Cheap Tickets, Priceline, Prestigia, Tingo, Otel and Jetsetter so you can book your Maroma Resort and Spa by Orient-Express reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.