It's pretty strange that the review I posted didn't make it to the web site. The reviews were very important to us and we were able we thought, to sort out the complainers and the real complaints. My review was full of real complaints so of course it wasn't posted. We are only fortunate enough to have one vacation, that is one week a year with our grandchildren and unfortunately we chose the wrong hotel to spend our special time with them in. Never again will I go by the pictures on a web site or will I trust my own instincts to reviews that some people made. This was a horrible experience that I hope no one else has to experience. Just for the record, if you want people to return to your hotel, you need to teach your staff some friendly manners like at least looking at us when we walk by; not lowering their head as if we didn't even exist. A friendly Hi sure makes even the worst situations much much better. The only friendly person we met was the initial check in clerk who was super friendly and a couple of the pool staff were very very friendly. The rest of the people we experienced need to get another job that maybe they like a bit more so that they can be a little bit happy and at least smile and say Hi to passing guests.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 September 2011
Thank you for sharing your comments about our hotel. Firstly, our customers are everything to us and we take pride in providing friendly service at a great value. All of our employees read the tripadvisor comments and we were all disappointed that you left our hotel never wanting to return. Please reach out to a manager or supervisor during your stay so that we may address your concerns in a timely manner. I do hope you did enjoy the beautiful area we live in and that your room was satisfactory. We would very much like the opportunity to invite you back to the hotel. I am available to speak with you directly at your convenience. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC