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Reviewed November 27, 2014

Very close to mayo clinic buildings. The Chester restaurant close by is a must and the Wallaye fish is awesome. Also if you are taking a shuttle to St Paul MInneapolis airport, you can take it from the Kahler hotel (5 blocks) and can walk through the connected skyway.

Date of stay: November 2014
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Raghavendra P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this reviewResponded December 1, 2014

Dear Raghavendra P: Thank you very much for staying with us while you were in Rochester. We are glad to hear that you enjoyed your stay and got to visit Chesters while you were here. Just for future, if you book the shuttle to MSP, it will pick you up at the front door of the hotel. We hope to see you again soon.
Deb Knox, Revenue Mgr.

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Reviewed November 26, 2014

Once again Hilton has shown how customer oriented they are. The breakfast was wonderful and the staff was exceptional! This Hilton is not quite as updated as others I have stayed in but the friendliness of the staff was the best I have ever had. Brandon at the front desk was a breath of fresh air and so polite and friendly -it was great getting there late and being met with a smile and such friendliness, smiles and laughter. The restaurant he recommend was top notch! Everyone that we encountered from the front desk to the housekeepers always had a smile and friendly word to say. The hot tub and pool were very clean and well kept up and just the right temperature. Definitely where we will stay on our next trip in 2 months!

Date of stay: November 2014
  • Trip type: Travelled with family
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Thank TammyV358
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this reviewResponded December 1, 2014

Dear Tammy V: Thank you very much for staying with us and for the great post! I will make sure that Brandon gets a copy. We will starting our hotel refresh early 2015, so hopefully when you stay with us again you can see the updates. We look forward to seeing you again in a few months.
Deb Knox, Revenue Mgr.

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Reviewed November 26, 2014 via mobile

This hotel is located close to Mayo & connected by skyway, but since it's right downtown, it was noisy all night! Traffic, ambulances, cop sirens. I'm not a light sleeper, but it bothered me all night & never told me about construction across the street that starts at 7am, but the hotel is nice & clean.

Date of stay: May 2014
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Thank 61robiny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this reviewResponded December 1, 2014

Dear Robin Y: Thank you very much for staying with us. I am very sorry to hear that noise was a problem during your stay. We do hope that should you return to Rochester that you will continue to stay within the Hilton Family of Brands.
Deb Knox, Revenue Mgr.

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Reviewed November 14, 2014

The staff and service where so poor the overall trip experience was diminished! The front desk personnel where missing in action for the most part. once they came out of hiding they did not show any interest in helping. No Hilton Honors or mention of it. After 3 days we asked to have our sheets changed as they advertised and it was not completed even after 2 subsequent calls.

Date of stay: November 2014
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Mark F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this reviewResponded November 17, 2014

Dear Mark F: I am so sorry to hear about your experience at our hotel. This is definitely not the impression that we want to leave with our guests. I have sent your post to our General Manager so that she is aware of your experience with our staff. Thank you for letting us know. We do hope that should you return to Rochester you will continue to stay within the Hilton Family of Brands.
Deb Knox, Revenue Mgr.

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Reviewed November 13, 2014

The staff was very helpful and polite. The Breakfast staff was especially helpful and pleasant. The rooms were nice and spacious. I found the pillows a little too firm for me and the linens not as soft as I'm used to. Overall, a very nice place.

Date of stay: November 2014
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Dinah T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this reviewResponded November 17, 2014

Dear Dinah T: Thank you very much for selecting our hotel for your lodging during your time in Rochester. We appreciate you staying with us and do hope that you will consider staying with us again.
Deb Knox, Revenue Mgr.

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