This hotel " said" we made reservations a day before we were actually scheduled to arrive. The managers "Valerie Walker" and "Matt" would not make this situation right by rwfunding the false charges totaling 150.$$ ( meedless to say we have disputed this w the cc co.)!! Also, neither of the so called business managers would take any ownership for the Marriott reservations mistake!I The real kicker was they cancelled out the rest of our reservation and were going to charge us a lot more for the same weekend!! Since now it " was a new reservation" they just couldn't honor the old price. The manager Valerie Walker would not return my phone call and the front desk workers were extremely rude!! We have never been impressed and in fact have overlooked several BAD experiences there, but it was so close to the auditorium we ignored it!!! NOT ever again!!!! They lost a lot of business from our group we stayed at the Embassy Suites down the road and it was impressive!!!!! We will never stay with a Marriott property ever again because of this!!!
- Also Known As:
- Kansas City Marriott Downtown Hotel Kansas City
- Kansas City Marriott Downtown Hotel
- Marriott Kansas City
- Kansas City Marriott
- Official Description (provided by the hotel):
- The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more less
- Reservation Options:
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