It stared out fine, I called to book a room and the lady on the phone was very nice. We checked in and went to our room, they gave us a room where the door was directly across from the elevator door. We have small kids and I am a light sleeper so this would not work for us. We went and asked for a new room. The new room was at the end of a hallway so we thought it would be perfect. Not a chance. Now, the room itself was good. clean and modern, it was what happened the next morning that was bad. 7:45am the house keeping staff stared filling their carts for the day, right outside our room. They were talking loud, cursing and carrying on for over an hour. I could not believe it, did they not know they were standing right outside a guests room? I called the front desk to complain the lady said she wold call down and tell them to quit. The cursing quit but not the carrying on outside the room. We went for a 10 year anniversary celebration with our kids wanting to relax and sleep in and that did not happen.
I went to pay the bill and told the lady at the desk about our experience and she could have cared less, she said "well I hope you enjoy your breakfast". Really that's all you have to say?
The breakfast experience was terrible. We stood and waited to get seated while the waitress pretended not to see us. When we were finally seated she gave us 1 menu. We decided what we wanted after passing the menu around and sat and waited, and waited, and waited. 20 min before they came and took our order. It was not busy in there, 3 waitresses for 5 tables of people should not have been hard. The food was ok. We finished our meal and sat and waited, and waited and waited to get our bill. Finally when we got up to start walking out then they said "oh do you need your bill". Duh? what do you think. Over and hour later we were finally leaving from breakfast.
The pool area in this hotel was disgusting. The floor was gross, there was mold on the stairs of the so called water slide (which was just a modified playground slide) it looked like the pool area had not had a good bleach scrub in months. Also the hallway in front of our room looked like it had not been vacuumed in weeks.
What a dissapointment. What a bad way to spend your 10 year anniversary.
- Also Known As:
- Holiday Inn Great Falls Hotel
- Holiday Inn Great Falls Hotel Great Falls
- Great Falls Holiday Inn
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Hotel Great Falls. In the heart of Great Falls, the Holiday Inn Hotel offers the best in Montana accommodations. While staying in this 168 room Lewis and Clark themed hotel, enjoy our free high speed 15 Mbps wireless Internet, a 7 story atrium with a 3 story hand-painted picturesque waterfall, larger than average sleeping rooms, and an indoor heated pool and hot tub. The Holiday Village Shopping Mall, easy access to the Missouri River and Rivers Edge Trail are some of Great Falls finest attractions within walking distance.This Great Falls hotel is conveniently located minutes from the Charles M. Russell Museum, Lewis and Clark Interpretive Center, Malmstrom Air Force Base, Great Falls International Airport, great shopping and fine dining. The onsite Portage Grill and Holiday Inn Lounge and Casino offer fine dining, a relaxing atmosphere, and Montana Style Gaming. Great Falls is your gateway to Glacier National Park and Yellowstone National Park and conveniently located two hours from the Canadian Border. Area Military Facilities include Malmstrom Air Force Base and Montana Air National Guard.Area Medical Centers include Benefis Hospital and Sletten Cancer Institute. Area businesses include D.A. Davidson, Burlington Northern Santa Fe, and Northwestern Energy. ... more less
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