The hotel is located next to Econolodge, another brand in Choice. I could not log on to the Quality network, but was successful with Econolodge. On first impression, - we did not like the hotel and should have left.
There is however a 7 days cutoff to cancel your reservation. This is unusual as most other hotels have 24 or 48 hours deadline for cancellation. If you book here, you might be handcuffed by “shyster rules”. As our bill amounted to $ 200, many may decide to try it out?
My wife did the «smudge test» in the bathroom. See picture with the result. The bathroom door touches the floor and has to been forced shut. The same problem applied to the entrance door which was ajar when we arrived.
The room was small and appeared cramped with all our luggage The cupboard with the TV should be tossed out and the flat screen TV could be attached to the wall. The carpet did not appear to be vacuumed for some time. When we did the smudge test on the carpet as well, that was dirty too. The entry door does not fit the frame and the creaks has been tried filled with tape. Some of the tape has gone away and you will hear voices in the corridor quite clearly. We were pestered by children running back and forth into the evening, without anyone telling them to behave.
The walls and roof appears thin as we could easily hear our neighbors. Internet runs fine, but we had to ask for the passwords to be written down, while we in the previous 45 Choice hotels this year have been given that without asking.
There is a large mall just across from this hotel with many the major brands. We picked the hotel due to this mall in order to shop comfortably.
We paid $ 200 for the room and that is much too much and bad value for a hotel room which is dirty. The Adirondack Park is located quite close to NY and that is probably why hotels here are that expensive?
The hotel appears a bit run down and some major renovation seems to be essential to improve conditions.
We lost a phone behind the bed stand. In retrieving it, we discovered some clipped nails. One issue is the behavior of a disgusting previous guest, another matter is that the cleaning crew does not understand the term “cleaning”.
The worst experience was actually “the hot breakfast” as it was advertized. There was simply no «hot breakfast»! Even 60 minutes after I complained on the non-existent hot breakfast, there was still no hot breakfast. The attendant (nights) seem uninterested in checking up the breakfast items. He went over and looked, and then fled to his safe place behind the front desk. If I had been the owner , I would have fired him on the spot. I also complained to a lady in the later day crew. She said that they needed time to correct this. 30 minutes later the “hot breakfast” still seemed “stuck in Hell”.
There was nowhere to sit at breakfast. A kind gentleman let us share his table. Look at the congested room, where some youngsters seems to roost before the waffle-maker. Are they totally unaware of that other guests may want access to the “feeding trough”?
The absolutely worst item was the checkout. When you check in, - we were told “that use of the safe will cost you $ 1,50”. We had not used the safe, and the bill had not been prepared before we asked for it. Never the less, - the cost for the safe that we had not used ,was included. The error was immediately corrected, but the lady ahead of us in “the queue of complaints”, - was having the same problems. Her final comment was “I will check this against my bank information when I get home? Mutual trust was apparently not an issue here?
I have written another “disgusting review” from a hotel in the Midwest this year with the heading; -”The hotel should be excluded from the Quality brand, no less!” I felt tempted to repeat that heading, but the first hotel was actually worse, - if that is even possible.
We paid $ 197 which is in essence $ 147 too much. The “hotel” seems to be run by a guy from Pakistan. I am baffled that these people does not grasp that offending treatment of guests will lead to digging their own grave as a future hotelier!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC