My opinion is the complete opposite of what I am reading here. To me, there are three important segments to a review of a B&B - room, food, and host. I was quite happy with my room (room #1). It had a separate sitting room in addition to the bedroom and bathroom, so it was very spacious. Nothing fancy about the furniture, but fitting. The shower was a little confusing. Wifi worked fine. The people in the room above us must not have had the shower curtain within the tub, because water was dripping into our room when they were bathing. No TV in the room, and no TV in the house's common area either. Unfortunately, that is all that I can think of nice to say about this stay.
Everyone talks about the delicious breakfast, but no one itemizes what you get. Yes, nice muffins and bread, and yogurt and cold cereal and fruit and oatmeal. But the key to the breakfast is what was served as the hot course. They had (commercial style) scrambled eggs in a crock pot, with cheese on top. Period. A complete lack of any ambition to serve any special recipe. No imagination. And when it ran out, later arriving breakfast guests were left with nothing. (after I left it is possible that more was brought, but I saw someone while I was there end up with none, and the help - see below - did not have more ready when they ran out.)
Which brings me to the hosts. This is the most incredible thing, and the main cause of the bad review (2 dots is overly generous). There weren't any. The days we were there, the place was on auto-pilot. When you arrive, there is no host at all. just a paper with room assignments. On the bottom of the paper is two names and phone numbers if you feel you deserve to at least speak to a host. OK. Really weird, but I assumed that would be made up the next morning with breakfast. Not. When we arrived on time for breakfast, the food was all set up buffet style, with oatmeal in one crockpot, and commercial scrambled eggs in the other. No host. After about 20 minutes, a 30-something year old lady came out and looked at the egg pot and saw that it was empty or near empty. I figured she must work there and would be bringing more out, but that did not happen in the 30-40 minutes that we were there. She was oblivious to the fact that the OJ was out, I pointed that out to her, and she did get more OJ. She never volunteered a single word in conversation. Not to me, not to anyone. I don't know if she was the daughter of the owner, the owner, or just a hired hand. After breakfast, I went into the kitchen and asked if she had anything to do with management, and she may have nodded yes, so i asked her if we needed to settle up or do anything else before leaving. On the table in the kitchen was a large pile of receipts. I helped her find ours, and she said "No, everything is paid up" She did not even offer me the written receipt (I don't know what she was saving them for). I didn't fuss since I had no need of it. And that was the last word I spoke to anyone associated with the place. I have to hope she was filling in, because it just isn't possible for all the other reviewers to be so different than mine. I am easy going about these things. So either I stayed at a different place, or I was in bizarro world, or the owners were away and left the place on autopilot, as if I wouldn't or shouldn't care. I am told that the owners live onsite much of the year, but during the summer season, they live with family in a nearby town, so they can rent out more rooms. I would not consider staying here again. There is more charm in any hotel, and even a Best Western and Hampton Inn lets you make home-made waffles.
Room 1 is very large.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 August 2011
Yes, indeed, this reviewer was here on a very unfortunate morning! I have sent him or her my sincere apologies already, but would like to explain here as well. My husband and I are almost always present at breakfast, doing all the cooking and interacting with our guests as much as possible. When we take a rare morning off to have a "family day", we leave the place under the direction of a woman who has worked for us for 10 years. She has never let us down, and has always done a great job. Unfortunately, she was called away for about an hour that morning on a family emergency, and as breakfast was winding down, she thought it would be ok to leave things with our other housekeeper for a short time. She was away longer than she had intended, however, and the housekeeper has never had any experience with breakfast or checking people out. Thus, the total lack of service that morning. We have talked with her about it, and she feels very badly, and realizes she should have called us so we could have come in and helped out. Normally, people rave about our breakfast buffet - it is usually quite generous and filling, the perfect pre-hike meal. Obviously that morning it fell short.
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As far as the other concerns - yes, there is no TV, and there is no cell phone service in our secluded valley yet, although it is supposedly going to be here by the end of the summer. The wi-fi works great, however. I am looking into the dripping shower issue - I think he is right, the people didn't tuck in the curtain. And yes, we do not have someone here at a desk checking people in. We have a self-check-in system, where you see your name on the check-in board telling you which room is yours, and the key is in the door to your room. Our phone numbers are listed next to the phone, so we can be reached with questions or concerns at any time. Normally, we connect with out guests at breakfast, as we are there all morning to chat and give advice on hiking, skiing, etc.This has seemed to work well for the many years that we have been in operation. We do truly care about our guests, and the fact that over 50% of our business is made up of repeat customers over the course of 12 years in business I think supports this. We are truly sorry that this guest had a bad experience, and hope he will contact us directly so we can resolve the problem.
Laurie and George Daniels, Innkeepers/Owners since 1999
This response is the subjective opinion of the management representative and not of TripAdvisor LLC