Recently stayed at Ruschmeyer's with my brother and sister based on rave reviews in travel and lifestyle magazines. Unfortunately I felt that it was much more a converted motel than a boutique hotel. The Ikea labels were clearly visible on our bed linen and although the rooms were nice, the lounge of the suite was lacking any airconditioning when we arrived. The first night was spent with a very small fan, while the second and third nights we did have use of an airconditioning unit but it was fitted in the bathroom. Not ideal when the temperature is easily in the mid 80s.
We booked the Suite which was double the price of a standard room as we thought that two day beds and a king bed would be perfectly suitable. At that price ($900) it is hard to imagine anything other than lovely and luxurious! However as mentioned above the room lacked air con (although this was partically remedied) and we shared a bathroom. Not terrible but if we had booked two separate rooms we would have had two bathrooms, 3 proper beds and two fully functioning air conditioning units all for the same price. On the up side, the John Masters Organics products were lovely, and I only wish they had come in a much larger bottle.
It is also worth mentioning that this hotel really does have a party atmosphere on Friday and Saturday nights - at stages resembling a frat party. The crowd felt very young as the night wore on (we are in our early 30s). Also you are not able to charge drinks or meals to your room from the bar and restaurant, even though I was under the impression they were owned by the same people. This was annoying the first time as we had left everything in the room to have a quick dinner. It was also very expensive although tasty. We ate all our other meals at nearby restaurants.
What didn't help the situation was that the bar and restaurant staff were unbelievably rude. At breakfast one morning I heard a staff member complaining to another that she was tired and wished the guests weren't there...right in front of me. In the bar you were basically ignored - even when it was empty - by the staff who all seemed happier to chat to each other than serve you. That type of attitude annoys me somewhat. I thought the buffet breakfast was good but nothing spectacular. The toast seemed to be the stale bread left over from the night before, although I did get a fresh piece one morning. The spicy avocado was delicious. A nice addition would be boiled or poached eggs, which can be easily made in a few minutes and given the hotel only takes a small number of guests, could be made to order.
The front office staff are sweet and polite but very young and with no knowledge of Montauk, the Hamptons or anything in the surrounding area (it was ones first visit to the US). The Hotel Manager was a lovely woman who was from Montauk, so if you caught her then everything was fine, but the other two girls were out of their depth. There also seemed to be a multitude of different uniforms - some more identifiable than others - and a steady stream of people coming in and out of the office with an air of importance but nothing to identify who they were or what their role was. I am old fashioned and like to see, if not a uniform, then at least a name tag so I know who I'm dealing with.
We did tell some of our complaints to the Hotel Manager and General Manager during our stay and we were very kindly recompensed for our discomfort due to the air conditioning and what we felt was misleading information. This was a very generous offer by the hotel and was greatly appreciated. We had travelled a long way to visit and did not want to leave feeling sour.
I believe Rushmeyer's has great potential, it is in a pretty spot with cute, kitschy rooms and a relaxing outdoor space however it has a way to go before becoming anything along the lines of luxurious or even boutique. I haven't written it off as I think it had only been open a few weeks and possibly just suffering from "growing pains".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC