We recently went to Egypt for two weeks, from October 1st to October 15th of this year. We had booked to stay at Cinderella Beach Resort in Marsa Alam. Unfortunately upon arrival we had problems
The hotel was disgustingly filthy, we had to stop our 3 year old from sitting on tables and chairs in reception areas as there was thick dust everywhere, we had to change our clothes after only half an hour in the reception as it was so dirty.
The hotel room was also of an awful standard and definitely not fit for purpose.
The shower did not work properly. The toilet did not flush. The electric plugs were hanging off the wall which is extremely unsafe when there is a small child around.
This must be a huge safety issue and people should definitely not be allowed in rooms where electric is such a danger. The beds were crawling in ants as was the entire room. My 3 year old daughter was bitten to pieces by ants.
The food was inedible; there were insects and flies all over the food. There was no variety of food or drink for children despite being advertised as child friendly and ideal for families.
The room was dirty, the chairs were not cleaned and the floor was dirty upon arrival.
The hotel is advertised with a children’s club, this was not the case. The beach bar was not open. There was no pool bar as stated on the internet. There was no supermarket as advertised on the internet. The children park was unsafe, rusty and falling to pieces. There was no entertainment which was one of the key reasons for picking this hotel.
There was no car rental available as advertised, only a taxi service which did not run all day. There was no disco, or bicycle rental. The pool table was broken and not usable. There was no snack bar. There was no TV lounge or volleyball. All of these things were reasons for choosing this hotel. The hotel was advertised with all of these facilities and I found it outrageous that we turned up to find none of them available.
We tried using the computers and were told these were broken. The toilets in reception exploded when we flushed them which I found disgusting.
The drinks were not kept refrigerated and were left out on tables with the lids off all day. There was no other place to get drinks so we had to drink these.
The air conditioning kept switching itself off in our room.
Our rep said that we could write down issues and get back to him and he left. We spent two days trying to get transfered which we luckily did in the end as we would not have been able to stay at this resort.
- Also Known As:
- Cinderella Beach Hotel El Quseir
- Cinderella Beach Hotel
- Cinderella Beach Resort All Inclusive