I've been in loads of Travelodges (TL) in my time, but the old guy at this one has to be the rudest.
I requested some extra coffee sachets 'full strength', my wife & I don't drink de-caff or tea and there were only two full strength sachets, so naively I asked for 4 sachets of FS coffee, I didn't realise that I'd nearly bankrupted the Travelodge brand.
First there was a load of "has Mary left any spares out" to the other half of the double act, so he went away and came back with two satches, I asked for another two for the morning, Rude old guy said "NO. we haven't got any more" I said please can I have another two I can't believe you haven't got two more??? "we have, but we may then be short in the morning" !!!!!!! I said I can't believe you think that's ok but that's fine, but please read the Trip adviser report that I'll be submitting tomorrow, and started to walk out of the door to my room. He then cussed me and said what's the problem, thinking that I'd gone through the door, I immediately challenged him telling him that I was the customer and he shouldn't talk to me like that, he dived into the back of house.
We left the TL at 5.30am and Rude Old Guy was in the corridor but again dived into the back of house when he saw us.
The other problem was, & I understand it if TL are trying to flog extra services & products was, we asked the lady on reception what time the Burger King closed (attached to the TL) " I don't know" was the answer? customer service in my view would be to flipping find out!!!!!! by the way it's 9pm on weekdays & 10pm at weekends & they're very nice in there and you get free WiFi, you should know that TL try to sell you food products from the menu lists at reception & in your room.
I should also say however that the room, very comfy bed and nice bathroom are excellent, it's just a shame that they allow a very rude old guy dominate my report.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC