Reception. Staff were friendly and whilst they weren't tested, you felt they would have been up to tasks if asked. A bit casual in dress and approach. Good display of tourist brochures, etc..
Room - very comfortable double bed but I would have benefitted from a slightly larger one (I'm big!). A big plus was clean spare pillows and pillow slips in a plastic zipped holder to keep them clean (although one had to put the slips on oneself). Bathroom a bit poor. Small as you felt it had been built into what was originally a largish bedroom. Difficult to use basin as it was small and there was a glass shelf only about 10 inches above it. The shower holder was loose so the handset had to be held above you to shower under it. A more professional printed guide to the amenities and services would be good.
Bar. Small but adequate as there was only one other guest. However, it also appered to be the staff rest room and they dictated what was on the TV. They also had the comfortable chairs with best views and the remote. We weren't asked if we would prefer to watch another channel. Also, we weren't offered to add the cost of the drinks to the hotel bill.
Breakfast. Very good full English. Coffee could have been hotter because it was left standing on the percolator - if you caught it just after it had filled I suspect it would have been fine. Fruit with, or as an alternative to, cereal would have been nice.
Overall, very good for the price but would benefit from the above faults being rectified and a more professional and less casual approach.
- Also Known As:
- Thatched House Hotel Sutton, Surrey, UK
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