First time I didn't read Trip Advisor reviews. Big Mistake!! I booked there only to acquire points with my Choice Privileges credit card. First flag should have been when I called the hotel directly and the desk clerk told me to reserve my room ONLINE. We were attending my niece's wedding reception in nearby WV; me, my husband, daughter, and son-in-law. We wanted one room with two queen beds. We would only be there to sleep and shower. We left Indiana early Saturday morning. It was a six hour drive and we requested an early check-in for the five o'clock reception. Unfortunately, we got two flat tires in Columbus that delayed our arrival time. We checked in at 3:47PM. Our room was NOT ready, although RESERVED. Okay. Four people needing to shower and change for 5PM Reception that was 30 minutes away. We were assigned to room 124. Upon entering, the dirt was visible, but we were extremely short of time. I ran my hand over the desk and it was full of dust. One entire wall was tinted mirror, like it had two-way viewing. There was a pubic hair in the tub (not ours) and only two hand towels in the bathroom. I went back to the front desk and had to wait to ask for towels. The man handed me only two. I reminded him that there were four adults, so he grudgingly gave me additional towels and wash cloths. I went back to the desk to complain about the room, but the lobby was busy with incoming guests and I did not have the luxury of time. Also, curtains didn't completely close and let light in. Other lights did not work at all. Then, I went to iron my husband's new shirt, and rusty water came out of the sprayer. There was also a sticky substance on the iron. Luckily, it didn't show when he wore the shirt to the reception. We arrived at the reception over an hour late. I was the designated driver, so I was not inebriated when we returned to the hotel, prior to midnight. The hotel listed a bar on site and the sign was brightly lit as we parked the car. We went to our room and decided we would check it out and have a nightcap at the hotel. Two guys were sitting in the lobby and my daughter asked how to get to the bar. The guys told her that they had been there for four days and the bar had never been open. They were discussing its location, when the desk clerk (a.k.a. assistant manager, Pierce) SLAMMED his hand down on the desk. I walked over to the desk and asked if there was a problem. Pierce stated, "Yes. There will be a problem, if I have to refund the guests' money in room 118 because you are too loud." My husband, who came up behind me said, "Problems? I've had a problem with this hotel since we checked in here." It was about to get ugly, so I intervened. I was a guest service manager in retail for 17 years. I would have fired him on the spot for his actions. I asked him why he didn't simply come around the desk and ask everyone to please lower their voices, if he thought we were too loud. He stated that he wanted to get our attention. He did, but in a negative manner. First of all, we were not being loud. We were using a regular conversation volume. Secondly, we were in the LOBBY, a common guest area. Thirdly, the bar sign was lit outside, indicating that the hotel bar was open for business. I proceeded to advise him of the condition of the room and the problems incurred during our initial check-in. The "Assistant Manager" advised me that "if I was 'unhappy' with the room that I could check out of the hotel in the morning." Whoa! That's a great way to invite return business. My understanding of the area was that the hotels were full due to being a holiday weekend and several area events. I told him I wasn't sure of hotel availability and I wasn't sure what we would decide. Pierce then told me that he "would NOT refund me the Saturday night rate, as it was the higher of the rate, but would only charge me half rate for Sunday if I decided to stay." He's in the wrong completely and he's acting like he's doing me a favor. This is not going well and my family is getting increasingly irate. My daughter had worked for Best Western and she was livid. Let me interject here that my husband and I are in our late 50s and my daughter and her husband are in their mid 30s, so we weren't drunken, crazy people. I admonished Pierce for his lack of professionalism and attitude as a hotel manager and offered him some sage advice about guest negotiations. He quickly entered some notes into the hotel computer, probably listing me as a "bad guest." Back in our room, we held a family conference and decided to check out the next day. Bottom line: DO NOT STAY AT THIS HOTEL!!! Avoid the Econo Lodge at all cost. We drove over to the RED ROOF INN and checked into their hotel the next day. Sherry set us up with a CLEAN room at a great rate. We thought we died and went to heaven!
This property is dirty. Employees are rude.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC