We checked in at the desk and noticed the free WiFi didn't come up very quickly, but were told it was better in the rooms. We found we couldn't connect at all in the room to which we were assigned. The staff's solution was to use the computer in their lobby or try to use our computers outside -- at night? In the cold? They advertised free WiFi in the rooms and we felt that was a convenience for which we were paying.
Next, as we pulled up to our room, we noticed a massive stack of old mattresses littering the parking lot. Our first concern was whether there had been a recent bed bug infestation. We still do not have the answer to that. Second, why would you leave the mattresses in the parking lot to detract customers? Why weren't they removed immediately? It wasn't a weekend!
We walked into the room and immediately smelled mold, to which I am highly allergic. Second, no one had vaccumed, perhaps in days. The small white refrigerator had greasy, black hand prints on it, and the table was sticky all over its top.
We went to the front desk and demanded that they allow us to check out. They wanted us to move to another room. This was too much of a disaster for that. If there is mold in one room, there is probably mold in others. They had already processed our payament and said they couldn't negate it until morning. We made them give us a receipt that showed no balance due and it took three people to figure out how to do that, including the on duty manager. Fortunately, the charge has not shown up on our credit card.
I reported this to Days Inn headquarters and all I received was a standard statement thanking me for reporting the problems and that they take complaints seriously. I have heard nothing more. Unfortunately, most Days Inns that I have had experienced have been sub-standard.
- Also Known As:
- Woodward Days Inn
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