We arrived at Pocono Palace on Friday March 9th. We immediately noticed that the grounds were very nice, even though nothing is in bloom yet. The main building where we checked in was fairly modern and nicely maintained. Our comments about service begin with our experience check-in where we were greeted by a very nice lady named Gail. She was extremely friendly and cheerful, and told us everything that we needed to know about the resort. We make a point of mentioning her name because as we left the building I mentioned to my partner that customer service like hers deserves recognition. Fast forward to our room which was one of the new Roman Tower Suites. We were in room 704 and when we opened the door there was the standard champagne glass jacuzzi directly in front of us. The living room area was appointed with a decent sized sofa and coffee table along with two high-back chairs and a smaller table. To the right and up the first set of stairs was a private heart-shaped pool, and below that a massage table and a very nice sized dry sauna. On the bedroom level there was the (kind of cheesy) round bed, a huge bathroom with a large shower (single shower head) and the shower also had a steam bath. There was room in the shower for two people to sit comfortably. Unfortunately the steam bath feature wasn't working and we did call the front desk to mention this. Unfortunately this wasn't able to be fixed during our stay but it wasn't a deal-breaker. The room was very clean, none of the funky smells some people report, even though ours was a smoking room...(our choice.)
Meals are inclusive, but as many other reviewers have mentioned, drinks are extra which makes this not quite like the all-inclusives at other vacation resorts. No huge deal for us because we always bring our own alcohol. Our first night at dinner was a huge pasta buffet. Neither of us is a fan of gut-buster meals so we were pleased that there was also really good chicken marsala and rice pilaf, along with a very decent green salad. No, this is not gourmet food by "foodie" standards, but it was every bit as good as any nice meal that I prepare at home on a week-night. We each had a cocktail at dinner and they were good although a bit tiny for the price. With tip for drinks we paid about 22 dollars for the two drinks. I should mention that the dining room overlooks a beautiful lake which totally makes up for the fact that the decorating scheme is a combination of rustic hunting lodge battling it out with Roman columns...It was a bit confusing but kind of fun at the same time. Service in the dining room was terrific! Every single person bent over backwards to make sure that everybody was attended to quickly and professionally. The mood during dinner was romantic and candle-light. Breakfast was served in the same restaurant the next morning and again, service was outstanding. We were offered champagne at breakfast (lovely but we aren't much for champagne with our eggs...still many seemed to enjoy it.) We only made it through the first part of the buffet line with scrambled eggs, sausage, bacon, ham, home fries and tons of really good fresh fruit. There were also Eggs Benedict which looked great but we didn't try. Though we are only good for one plate of food we did notice that many people (mostly the young men!) went up numerous times and came back with plates piled with all sorts of food that must have been good because there seemed to be many trips up to the buffet! Dinner on Saturday night was "Strip Night"...an all you can eat table service meal consisting of strip steak, ribeye, salmon, and I think chicken. We opted for the ribeye and it was very well done. Standard baked potato, green beans that were so good they deserve a mention, and sauteen mushrooms and onions. Appetizers were also offered and we had the mozzarella and tomato stack which was very good. We each had two cocktails on Saturday (I had the Madori Sour which was the drink special, and my partner had margaritas with Petron...4 drinks with tip came to 45 dollars...pricey but we didn't find them to be outrageous. We've paid more and we've paid less...these were about average...) Getting off-track, I forgot to mention that I am a bit of a coffee snob, but their coffee was really, really good.
Activities are included in your stay and we hadn't planned for man-made snow so we really didn't dress for snow-mobiling, although we did see many couples out on the fairly modest trail. We are guessing that the size of the trail likely has something to do with the fact that each day was well over freezing...There were also various games held in the lounge, along with a wine-tasting that was going on in the lounge on the day we arrived. Each evening there is a live band and a comedian though we didn't take part in any of the activities or the live entertainment. It is nice to know that there are things to do outside of eating and hanging out in the room, but quite honestly, with a pool, a jacuzzi, and a steam bath in the room you can pretty much entertain yourselves. This is after all a couples resort and we like to go to the Cove Haven Entertainment Resorts to spend alone time. This is our 5th stay at one of the Cove Haven Resorts and as much as we liked our first 4 trips to Cove Haven, we are now going to spend our time, at least for now, at Pocono Palace. Maybe by the end of the year we will make it to Cove Haven's other resort, Paradise Stream, but for now we just want to go back to the Palace!
Here our our "Pro's" and "Con's"
The Roman Towere Suites are the highest end suites and well worth the money. They are spacious, clean, and FUN! The motif is a bit Las Vegas but in a fun way.
Service is absolutely outstanding. They must send each employee to special customer service training and it shows.
The food is really pretty good...not gourmet but very good. If you are a foodie there will be no molecular gastronomy so don't expect it. Do expect that you will find something good to eat and it is all-inclusive.
There are on-site activities which is cool...we didn't need any extra entertaining but again it seemed like many people were really enjoying themselves.
The grounds are very well maintained, walkable, and secluded. I don't think we saw as much as a cigarette butt on the walkways.
Drinks can be pricey if you are watching your wallet. No worries though, just bring your own adult beverages from home to enjoy in your room...Soft drinks are free...
There are no paid movies in the rooms at Pocono Palace...If you want anything beyond expanded cable you should bring your own, or you can borrow from guest services...
The round bed can be a bit awkward...not horrible just awkward. It's basically a king-size bed with the corners carved off...It is comfy though...
My biggest con...We have to go back to reality and cannot stay there...This is not an inexpensive place to go so we do have to go back to the real world and work towards our next stay!
Roman Tower Suite is the highest level accomidation. Save up and pick this one!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC