We had a double queen suite when we stayed. The initial observation is "Wow, nice place". The suite was very clean. There were dishes and some cookware. The stove, oven, microwave, dishwasher and washer/dryer worked very well and we used them all. The balcony offered a great view and ours kept us fairly dry when it rained. We watched the dolphins and the sunrise. There was a large tub and a great shower with lots of hot water. I wouldn't want to sleep on the Murphy bed. It's not too comfortable but there if needed. The queen beds are comfortable. There are several wifi networks available and I had to try three before I found one that reconnected after a reboot. The bandwidth is actually quite good for "free" wifi.
Every staff member that we came in contact with was very friendly and very pleasant. Everyone from Dave in the Cafe to the man driving the golf cart collecting the trash always had a kind word. In fact both wished us a safe trip home and hoped our stay was relaxing enough that we would return. Any time there was a staff member near a door or gate, they would always open or hold it for us and always said hello and asked how our day was. All the staff seemed to genuinely enjoy being with people and it really shows. That's a nice change from other places I've been where you are invisible to the staff.
The heated outdoor pool is crystal clear and clean. The outdoor pool area is very clean. The lazy river and hot tubs were also spotless.
However, when I really looked, our suite is dated and not so well maintained. Aside from the normal wear & tear on walls you expect from being scraped and banged by luggage and careless guests, our sofa had a cut in a cushion cover, the wall around the tub was poorly repaired and had mold where water ran past the shower curtain. I can understand the need for quick repairs but it could have been better. I don't understand the lack of coffee in the room.
The cafe is only open for breakfast off season and it really needs some cosmetic work, ecpecially the ceiling. Almost all of the attention is placed on the exterior of the resort and it is spotless.
You have to walk through the garage to get to the front desk but once you check in, who cares.
The front desk can probably do better at reminding people there are other guests and to be considerate late at night when in the halls.
As a whole, I enjoyed our stay. We had what we needed, were able to relax, the suite was clean, the view was great and the staff was second to none.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC