We booked Milebrook on a whim, as we wanted to extend our holidays by a couple of nights but, due to the bank holidays, most places were fully booked. It was recommended in one of the 'Boutique Hotels' books we found in the (wonderful) hotel we were staying in and we thought it a stroke of good luck to have found anything at all. Unfortunately, we were soon to find out that there was a reason why there was still space at Milebrook...when we got there we thought the house was beautiful, and it really is, from the outside. However, once you step inside, it's a different story. The first thing that hits you is the smell - a mix of milking shed, fried onions and boiled lamb, which permeates the entire house and lingers in the corridors and in the guest rooms (ours at least). Undoubtedly, the stench is not helped the fact that the door to the ground floor kitchen seems to be permanently open. Not a good first impression, and things didn't get any better when we saw our room. Furniture was in urgent need of an overhaul, starting with the metal bed with it’s old-fashioned sheet/blanket/sheet bedding and flaking paint, and the two wicker chairs with their dirty cushions didn’t inspire trust either. Lack of cleanliness featured throughout – there were dead bugs outside of the window, when I picked up one of the teacups it revealed a dirty doily, the bed side table was dusty…quite incredible at £118 per night. The central heating in the room didn’t work either and it took a lot of palaver to get a heater brought up to our room – with the management being unhelpful to the point of rudeness. Unfortunately we’d already paid for two nights and there was no escape. We made the mistake of booking Milebrook but you don’t have to – there are much better places in the area (the Knighton has bright, clean and airy rooms – we checked it out as we tried to change hotels). It really is spectacularly overpriced. If you have a sensitive nose (or a nose at all) and value cleanliness, comfort and value for money, avoid this establishment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oh dear! A hoteliers nightmare, a very disgruntled customer.
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These people were unhappy when they found our hotel was not in the nearby town and finding it very difficult to get a taxi (with it being bank holiday weekend) asked to leave. When told they would have to pay for the room they were, how can we put it politely, very difficult. All I can say is the bad review came as no surprise although we weren't expecting such an imaginative one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC