Almost a month after checking out, they notified me that my deposit was being denied refunding to me, even after all the problems with the unit I stayed in. RCI had already contacted me requesting a review of the exchange unit.. I wish to rescind that review now.
The AC unit was flooding the unit, bathroom an kitchen, with water, from a AC unit that was installed improperly, according to the repair man who made three trips, three days to repair it, the drain was flooding down the wall into the bath an kitchen areas.
NO AC operating for more than 2 days in hot, humid Galveston, I had to vacate the unit during the day, an spend the days in the local library to stay cool, this was after repeated calls too the office.
The dishwasher failed to operate, thus I was charged for the dirty dishes, a painting was hanging crooked on the wall above the couch, I called the office an reported that, two men came an took it down from the wall, put it behind the couch, an now the manager wants me to pay for the painting.
I am extremely disappointed that RCI would permit such a ragged, un organized, dirty, junky place to call itself a RCI condo,, I fail to understand how such a below standard "resort" can meet the standards of RCI membership for exchange.
As a handicapped senior citizen, I am appalled at the condition of the unit, an the treatment by the management of Four Seasons. The unit had multi problems that would cause problems for younger RCI members, must less Seniors with limited mobility medical issues.
I have called the management several times, was put on hold, asked too call back, then when we talked, she was negative about my complaints, an has failed too return my call promptly.
RCI needs to help your members with such problems, do you even inspect the resorts at all. Doug Traylor cell 713 502 7706