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Reviewed July 19, 2014

I stayed here for a girls' weekend. This is a huge hotel that does a strong conference business. When you're not paying on your own dime, it might be more enjoyable, but as a leisure traveler I found it unremarkable. The pool adjacent to the hotel was too small given the number of rooms at the hotel, and the landscaping in the pool area was nothing special. Finding beach chairs was a challenge; my friend had to get there before 9 am to get chairs. Moreover, the pool bar was understaffed, so food and drink service was slow. It would have been nice if they had made it an adults-only pool. I am truly perplexed why they did not build a bigger pool given the size of the hotel, and that every guest does not want to make the shuttle trek to the water park. I would strongly recommend that they build a larger, Vegas-style pool--that would kick up the resort a notch. The double queen room was nicely decorated but struck me as small. Staffing: in general it seems like the hotel is trying to save money by not hiring enough staff to deal with the volume of crowds--it took my friend an hour to get a cappuccino due to the long line and only one staff member. A positive note was the steakhouse--the food was excellent. The prices were in line with other high-end steakhouses. The other restaurants are nothing to write home about, and there were long waits to be seated. (Tip: the charming downtown of Grapevine, TX is nearby with lots of restaurant options, including the local favorite, the Main Street Bakery, where I had delicious crepes.) The Iron Cactus nightclub was enjoyable, but not so amazing that I would book the hotel just because it's on the property. The atrium and decorations were typical of a theme park, and once you've seen them, you've seen them. The indoor planting was nice. Parking garage is too far from the hotel, and we arrived in a pouring rainstorm with only a partial covered walkway to the hotel. I find the prices high for the overall average quality of the experience. I think next time for the same price I will stay at the Westin Stonebriar for a more serene resort-quality experience with less crowds. If the Gaylord would upgrade the hotel pool to something Vegas quality, and add more dining options so it isn't a headache to get seated, it might make it worth it to return.

Date of stay: August 2013
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank aspiringtraveler2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this reviewResponded July 22, 2014

aspringtraveler2013,

Thank you for staying at our resort. On behalf of Gaylord Texan, I would like to apologize our service was not to your satisfaction. Your recommendations are important to us and we appreciate you taking the time to write your review as this will help our team improve your service. We will definitely review procedures in our restaurants and pool. If you need further assistance please email me at tfeedbackmailbox@gaylordhotels.com and it'll be our pleasure to help. Thank you again and hope you have a great day.

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Reviewed July 18, 2014

The property is beautiful. The flowers and paths/trails are lovely, although the fountains were shut down during half our trip. The rooms are decorated nicely, but are very small and ceilings very low. Some balconies are so small that you must sit sideways. The water park is off property.The food is mediocre and overpriced. Restaurants are open inconsistently. They have both a resort fee and a parking fee, which combined with taxes add $60+ to the room per night, bringing our room to $300+/night. This is our fourth visit to the Gaylord, and it will probably be our last.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank AnnieColorado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this reviewResponded July 22, 2014

AnnieColorado,

Thank you for staying at our resort. On behalf of Gaylord Texan, I would like to apologize our hotel amenities such as our balconies, and restaurant outlets were not to your satisfaction. We strive to improve our service and your review will definitely help our team. Feel free to email us at tfeedbackmailbox@gaylordhotels.com if you need further assistance. We thank you again, and hope you have a wonderful day.

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Reviewed July 16, 2014 via mobile

Great hotel with plenty of things to do for the whole family, and the staff was great.

The waterpark was a lot of fun for the kids (and adults). There were many food choices, both on the premises and the surrounding area. On the night of July 4th, they cleared out the top level of the parking garage, so all of the guests could watch the fireworks show on the lake. It was spectacular!!

One negative about this place is the $$$, they get you for everything (don't come here on a budget). With that said, our family will definitely be returning. Great hotel!

Date of stay: July 2014
Trip type: Travelled with family
1  Thank BobSky78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GaylordTexanResort, Customer Care Specialst at Gaylord Texan Resort & Convention Center, responded to this reviewResponded July 21, 2014

BobSky78,

We are so glad your family had a wonderful time during the 4th of July weekend! Hopefully you get to come back soon!

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Reviewed July 16, 2014

The property is beautiful with lovely landscaping. I didn't go to the water park, but it looks like fun for kids. There is a night club on property for the 40-and-over crowd, but it has a nice deck out back overlooking Grapevine Lake. The rooms are gorgeous, and the restaurants are really great (assuming you don't mind hotel pricing). It's also nice to visit during the holidays when they really go all out with decorating.

Date of stay: August 2013
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank KGs_LaLa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this reviewResponded July 21, 2014

KGs_LaLa,

Thank you for staying at our resort! We appreciate your review and we are glad had a wonderful time. Our ICE! theme this year is Frosty The Snowman! Hopefully you get to bring your family back for this holiday season! Hope you have a great day!

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Reviewed July 16, 2014

I stayed here for business, and really enjoyed the experience. Had the best pablano cream soup at one of the sports bar restaurants too. Wonderful rooms. Beautiful, lush atrium. All of the staff made eye contact, smiled and said hello. So unusual these days. They must enjoy their jobs to exhibit thus behavior so consistently. I'll be back.

Room tip: Stay above the ground floor to avoid some noise.
Date of stay: July 2014
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank scottsD1864ZS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GaylordTexanResort, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this reviewResponded July 21, 2014

Scott S,

Thank you for staying at our resort. We appreciate your feedback towards your stay! We are so excited your had a wonderful time and that you enjoyed the Poblano soup at Texan Station. Hope you get to visit us again! Have a great day!

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