I was in Killeen for business and I am writing this at day 25. I think I have a solid grasp on this hotel. Overall, this place is perfect for a simple business trip. I think the review that indicated that this hotel needs renovation "badly" is off mark. The only real upgrade I would like to see is flat screen TV in the rooms. Other than that, the decor is simple, but modern, free wi fi throughout hotel and rooms, two phone lines in the room, wall mounted a/c control, DVD player in room. I will say that this hotel doesn't have all the "frills" of some hotels (no breakfast, no pool).
The hotel common areas are clean and kept up. I was impressed with the gym...the equipment is new and I liked seeing a weight machine. The hotel offers use of washers and dryers FREE.
The hotel is easily located, once you know where it is. It is hidden behind three other hotels, but you can easily reach it from the main highway through Killeen, but it is far enough off of the highway that you don't get the road noise. The hotel is probably the smallest of the five that are next door. It is the only one that does not have a pool...but if you are a Priority Club member...simply be nice and ask, and you can walk across to the Holiday Inn and use their pool (the two share staff as well).
I had no actual complaints or problems in 25 days at this hotel and would stay again, especially if you consider the value. While I was not paying for it....it is nice to know you can get such value.
I have only a couple minor issues. This is an Extended Stay hotel...so they don't offer daily housekeeping service (it's every 7 days). I actually am ok with that...I would rather not be bothered every single day with someone cleaning up after me. But I would like to see maybe once every 4 or 5 days....especially a change of the towels. They give you three sets of towels...but I can't imagine having more than one person. You can change out towels...but you must carry your used ones to the front desk....the whole process could be upgraded just a bit.
The only other concern I have is the a/c unit. It is LOUD. I didn't notice it the first couple days...but then I realized...when the a/c kicks on you actually have to turn the TV way up.....not sure there is much they can do about it (it works great!) but it is loud.
The bed was comfortable, the room clean, and staff friendly. I would question anyone who has a real issue here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC